Manager, Customer and Category Management

About the role

We are seeking a Manager, Customer Business, based out of our corporate office in Oak Brook, IL, to support our sales organization and serve as the primary point of contact for assigned customers. This role is accountable for overall customer performance, forecast accuracy, and achievement of annual revenue and margin goals.

Responsibilities

• Maintain strong customer relationships and serve as the primary TreeHouse Foods point of contact for assigned customers.
• Manage customer communication, reactions, and expectations.
• Resolve customer issues in partnership with Customer Service and Customer Supply Chain.
• Gather customer feedback and provide insights and recommendations to the business unit.
• Sell the customer-specific value proposition and execute division selling and pricing initiatives.
• Represent the customer to business unit teams to develop short- and long-term business opportunities.
• Deliver forecast accuracy and support demand planning inputs.
• Account for accurate demand plans and inputs into planning tools, address gaps to the customer's annual strategic plan, and develop customer annual operating plans with Commercial Finance.
• Work with Customer Service, Customer Supply Chain, and Sales Leadership to limit allocation risk.
• Monitor the customer book of business and analyze whitespace opportunities to address core SKU voids.

Requirements

• Bachelor’s degree in Business, Finance, or a related field is required.
• Minimum of 5+ years of business experience in sales or a related field is required.
• Retail grocery channel experience, including Topco experience, is required.
• Excellent oral, written, and interpersonal communication skills are required.
• Effective relationship-building skills are required.
• Strong analytical skills, including the ability to use data to drive product and pricing strategies and understand impacts on production forecasts, are required.
• Solid financial acumen, including understanding of P&L and pricing implications to optimize bid strategies and trade funding, is required.
• Proficiency in Microsoft Office is required.
• Experience with Salesforce, Circana Unify+, business intelligence tools, ERP systems, and SharePoint is preferred.
• Strong management, problem-solving, multitasking, prioritization, and stakeholder communication skills are required.
• The ability to translate insights and analytics into customized strategic account plans is required.

Qualifications

• Must be legally authorized to work in the United States without need for employer sponsorship, now or in the future.

Skills

• Strong analytical skills, including the ability to use data to drive product and pricing strategies and understand impacts on production forecasts.
• Solid financial acumen, including understanding of P&L and pricing implications to optimize bid strategies and trade funding.
• Proficiency in Microsoft Office.
• Experience with Salesforce, Circana Unify+, business intelligence tools, ERP systems, and SharePoint.
• Strong management, problem-solving, multitasking, prioritization, and stakeholder communication skills.
• The ability to translate insights and analytics into customized strategic account plans.

Benefits

• Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.
• Inclusive working environment where you can build meaningful work relationships with a diverse group of professionals.
• Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

Pay

The anticipated compensation for this position ranges from $101,600 to $152,400 annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation award, bonus and equity pay.

Schedule

This is a full-time, hybrid role based out of our Oak Brook, IL office. Travel 20-60% is required.