Manager, CRM Applications
Park Place Technologies · Highland Heights, OH · 2 wk ago
HybridFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. The posting includes description of responsibilities, requirements, qualifications, skills, maybe benefits? No explicit benefits, pay, schedule except Travel 10% (that's schedule? maybe travel). Travel is a detail but not schedule. Could include a "Travel" section? Not in allowed headings list; only those listed. So we should not create Travel heading. Could fold travel into a paragraph under Responsibilities or Requirements.
We must not repeat job title. No Job ID. Remove boilerplate.
We need to preserve all substantive info. Let's parse content.
First paragraph: "Manage development and administration of Salesforce CRM platform with leading technology and industry best practices within cloud and internal server environments. Build and maintain multi-system integrations through various APIs to ERP, proprietary solutions, and SaaS applications. Manage both internal and third party administrative and development teams, as well as offshore resources. Secure and Negotiate contracts for software solutions. Work within a standards-based collaborative team environment and contribute to the maintenance and monitoring of technical environments. The incumbent is expected to take every opportunity to advance skill sets in areas that are critical to the organization."
That's like a summary / About the role.
Then "What You’ll Be Doing" list: Provide thought leadership and design input towards Curvature’s current and future application landscape. Manage Vendors, secure the proper solutions needed to advance Curvature goals. Negotiate renewals and contracts with solution providers. Maintain Salesforce instances and daily operations, architecture, and development Development, implementation, and maintenance of Salesforce.com application and integration server environments Ensure application components are configured and tuned according to application and business requirements Troubleshoot as needed by analyzing code and configurations to production environments Developing and maintaining system capacity strategies and plans Integrate company data, applications, and processes in new business expansion, acquisition, or merger Liaise with business analysts and developers, third party application consultants, and Curvature business units to develop and maintain as the business requires Liaise with Curvature business units to complete testing of application development and implementation Assist with developing application best practices for cross-departmental (Sales, Lead Generation, Quoting, Service Delivery, Finance, Business Development, Channel Program, Partner Management, and Marketing) use within Salesforce Maintain Help Desk ticketing system request queue. Maintaining SLAs with internal customers. Ensure process and procedure documentations are up to date
That's responsibilities.
Then "What We Are Looking For": Advanced Administration of Salesforce.com platform including Sales Cloud, CPQ, and Service Cloud Required Salesforce Certifications Certification: Salesforce Administrator Certification: Salesforce Advanced Administrator Certification: Salesforce Platform App Builder 5+ years working experience with Database management Familiarity of programming and application languages: APEX, Visual Force, SOQL, SQL Intermediate knowledge of API languages: REST, SOAP Bonus Points 10+ years experience with Cloud and SaaS best practices Salesforce Third Party Plugin and AppExchange experience: Pardot, Discover Org/Zoom Info, Composer, etc. Experience with Tools: Copado, Demandtools, Eclipse IDE, Visual Studio Code development environment, Salesforce APEX Dataloader Experience with Salesforce Service Cloud, CPQ, B2B Account Engagement, Pardot, Chatter and Einstein AI Advanced Salesforce Reports and Dashboard creation and usage Understanding of Sales Operations processes and procedures Experience in cross-departmental and cross-functional projects Knowledge of MDM solutions, enrichment functionalities, and API use Intermediate experience with ITIL framework and Agile methodology Familiarity with Partner Relationship Management (PRM) platforms and integrations Familiarity with best practices in Lead/Quote to Cash Cycle Education/Experience Bachelor’s degree preferred 10+ years working experience with Application Development Management 5+ years working experience with Salesforce architecture and solution design 5+ years working experience with Middleware and ETL development/administration Travel 10%
That's qualifications/requirements/skills.
We need sections: maybe About the role (summary), Responsibilities, Requirements, Qualifications, Skills. But we must avoid duplication. Could combine Requirements and Qualifications? The posting has "What We Are Looking For" which includes certifications, experience, etc. Could treat as Requirements. Skills could be subset like programming languages, tools. But we can just have sections: About the role (summary), Responsibilities, Requirements (including certifications, experience, education), Skills (technical skills). However we must not create thin sections; better to have few substantive sections.
We could do: About the role (summary paragraph), Responsibilities (ul list), Requirements (ul list) covering certifications, experience, education, etc. Skills maybe included within Requirements. But we need to follow instruction: Use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. The posting includes description of responsibilities, requirements, qualifications, skills, maybe benefits? No explicit benefits, pay, schedule except Travel 10% (that's schedule? maybe travel). Travel is a detail but not schedule. Could include a "Travel" section? Not in allowed headings list; only those listed. So we should not create Travel heading. Could fold travel into a paragraph under Responsibilities or Requirements.
We must not repeat job title. No Job ID. Remove boilerplate.
We need to preserve all substantive info. Let's parse content.
First paragraph: "Manage development and administration of Salesforce CRM platform with leading technology and industry best practices within cloud and internal server environments. Build and maintain multi-system integrations through various APIs to ERP, proprietary solutions, and SaaS applications. Manage both internal and third party administrative and development teams, as well as offshore resources. Secure and Negotiate contracts for software solutions. Work within a standards-based collaborative team environment and contribute to the maintenance and monitoring of technical environments. The incumbent is expected to take every opportunity to advance skill sets in areas that are critical to the organization."
That's like a summary / About the role.
Then "What You’ll Be Doing" list: Provide thought leadership and design input towards Curvature’s current and future application landscape. Manage Vendors, secure the proper solutions needed to advance Curvature goals. Negotiate renewals and contracts with solution providers. Maintain Salesforce instances and daily operations, architecture, and development Development, implementation, and maintenance of Salesforce.com application and integration server environments Ensure application components are configured and tuned according to application and business requirements Troubleshoot as needed by analyzing code and configurations to production environments Developing and maintaining system capacity strategies and plans Integrate company data, applications, and processes in new business expansion, acquisition, or merger Liaise with business analysts and developers, third party application consultants, and Curvature business units to develop and maintain as the business requires Liaise with Curvature business units to complete testing of application development and implementation Assist with developing application best practices for cross-departmental (Sales, Lead Generation, Quoting, Service Delivery, Finance, Business Development, Channel Program, Partner Management, and Marketing) use within Salesforce Maintain Help Desk ticketing system request queue. Maintaining SLAs with internal customers. Ensure process and procedure documentations are up to date
That's responsibilities.
Then "What We Are Looking For": Advanced Administration of Salesforce.com platform including Sales Cloud, CPQ, and Service Cloud Required Salesforce Certifications Certification: Salesforce Administrator Certification: Salesforce Advanced Administrator Certification: Salesforce Platform App Builder 5+ years working experience with Database management Familiarity of programming and application languages: APEX, Visual Force, SOQL, SQL Intermediate knowledge of API languages: REST, SOAP Bonus Points 10+ years experience with Cloud and SaaS best practices Salesforce Third Party Plugin and AppExchange experience: Pardot, Discover Org/Zoom Info, Composer, etc. Experience with Tools: Copado, Demandtools, Eclipse IDE, Visual Studio Code development environment, Salesforce APEX Dataloader Experience with Salesforce Service Cloud, CPQ, B2B Account Engagement, Pardot, Chatter and Einstein AI Advanced Salesforce Reports and Dashboard creation and usage Understanding of Sales Operations processes and procedures Experience in cross-departmental and cross-functional projects Knowledge of MDM solutions, enrichment functionalities, and API use Intermediate experience with ITIL framework and Agile methodology Familiarity with Partner Relationship Management (PRM) platforms and integrations Familiarity with best practices in Lead/Quote to Cash Cycle Education/Experience Bachelor’s degree preferred 10+ years working experience with Application Development Management 5+ years working experience with Salesforce architecture and solution design 5+ years working experience with Middleware and ETL development/administration Travel 10%
That's qualifications/requirements/skills.
We need sections: maybe About the role (summary), Responsibilities, Requirements, Qualifications, Skills. But we must avoid duplication. Could combine Requirements and Qualifications? The posting has "What We Are Looking For" which includes certifications, experience, etc. Could treat as Requirements. Skills could be subset like programming languages, tools. But we can just have sections: About the role (summary), Responsibilities, Requirements (including certifications, experience, education), Skills (technical skills). However we must not create thin sections; better to have few substantive sections.
We could do: About the role (summary paragraph), Responsibilities (ul list), Requirements (ul list) covering certifications, experience, education, etc. Skills maybe included within Requirements. But we need to follow instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose which headings to include based on content. We have content for About the role, Responsibilities, Requirements (certifications, experience, education). We also have specific skills like programming languages, tools, etc. Could make a Skills section. That would be substantive.
We must not include Benefits, Pay, Schedule unless present. Travel 10% could be considered schedule? It's travel percentage, not schedule. Could fold into Responsibilities or Requirements as a note.
Thus output:
About the role
About the role
Manage development and administration of Salesforce CRM platform with leading technology and industry best practices within cloud and internal server environments. Build and maintain multi-system integrations through various APIs to ERP, proprietary solutions, and SaaS applications. Manage both internal and third party administrative and development teams, as well as offshore resources. Secure and negotiate contracts for software solutions. Work within a standards-based collaborative team environment and contribute to the maintenance and monitoring of technical environments. The incumbent is expected to take every opportunity to advance skill sets in areas that are critical to the organization.
Responsibilities
- Provide thought leadership and design input towards Curvature’s current and future application landscape.
- Manage vendors, secure the proper solutions needed to advance Curvature goals.
- Negotiate renewals and contracts with solution providers.
- Maintain Salesforce instances and daily operations, architecture, and development.
- Develop, implement, and maintain Salesforce.com application and integration server environments.
- Ensure application components are configured and tuned according to application and business requirements.
- Troubleshoot as needed by analyzing code and configurations in production environments.
- Develop and maintain system capacity strategies and plans.
- Integrate company data, applications, and processes in new business expansion, acquisition, or merger.
- Liaise with business analysts, developers, third‑party application consultants, and Curvature business units to develop and maintain solutions as the business requires.
- Liaise with Curvature business units to complete testing of application development and implementation.
- Assist with developing application best practices for cross‑departmental (Sales, Lead Generation, Quoting, Service Delivery, Finance, Business Development, Channel Program, Partner Management, and Marketing) use within Salesforce.
- Maintain Help Desk ticketing system request queue and maintain SLAs with internal customers.
- Ensure process and procedure documentation is up to date.
Requirements
- Advanced administration of Salesforce.com platform including Sales Cloud, CPQ, and Service Cloud.
- Required Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder.
- 5+ years of experience with database management.
- Familiarity with programming and application languages: APEX, Visual Force, SOQL, SQL.
- Intermediate knowledge of API languages: REST, SOAP.
- Bachelor’s degree preferred.
- 10+ years of experience with application development management.
- 5+ years of experience with Salesforce architecture and solution design.
- 5+ years of experience with middleware and ETL development/administration.
- Travel up to 10%.
Skills
- Bonus: 10+ years experience with Cloud and SaaS best practices.
- Salesforce third‑party plugin and AppExchange experience (Pardot, Discover Org/Zoom Info, Composer, etc.).
- Experience with tools: Copado, Demandtools, Eclipse IDE, Visual Studio Code, Salesforce APEX Dataloader.
- Experience with Salesforce Service Cloud, CPQ, B2B Account Engagement, Pardot, Chatter, and Einstein AI.
- Advanced Salesforce reports and dashboard creation and usage.
- Understanding of Sales Operations processes and procedures.
- Experience in cross‑departmental and cross‑functional projects.
- Knowledge of MDM solutions, enrichment functionalities, and API use.
- Intermediate experience with ITIL framework and Agile methodology.
- Familiarity with Partner Relationship Management (PRM) platforms and integrations.
- Familiarity with best practices in Lead/Quote to Cash cycle.