Manager, CRM Applications

Manage development and administration of Salesforce CRM platform with leading technology and industry best practices within cloud and internal server environments. Build and maintain multi-system integrations through various APIs to ERP, proprietary solutions, and SaaS applications. Manage both internal and third party administrative and development teams, as well as offshore resources. Secure and Negotiate contracts for software solutions. Work within a standards-based collaborative team environment and contribute to the maintenance and monitoring of technical environments. The incumbent is expected to take every opportunity to advance skill sets in areas that are critical to the organization. What You’ll Be Doing Provide thought leadership and design input towards Curvature’s current and future application landscape.Manage Vendors, secure the proper solutions needed to advance Curvature goals. Negotiate renewals and contracts with solution providers.Maintain Salesforce instances and daily operations, architecture, and developmentDevelopment, implementation, and maintenance of Salesforce.com application and integration server environmentsEnsure application components are configured and tuned according to application and business requirementsTroubleshoot as needed by analyzing code and configurations to production environmentsDeveloping and maintaining system capacity strategies and plansIntegrate company data, applications, and processes in new business expansion, acquisition, or mergerLiaise with business analysts and developers, third party application consultants, and Curvature business units to develop and maintain as the business requiresLiaise with Curvature business units to complete testing of application development and implementationAssist with developing application best practices for cross-departmental (Sales, Lead Generation, Quoting, Service Delivery, Finance, Business Development, Channel Program, Partner Management, and Marketing) use within Salesforce Maintain Help Desk ticketing system request queue. Maintaining SLAs with internal customers.Ensure process and procedure documentations are up to date What We Are Looking For Advanced Administration of Salesforce.com platform including Sales Cloud, CPQ, and Service CloudRequired Salesforce CertificationsCertification: Salesforce AdministratorCertification: Salesforce Advanced AdministratorCertification: Salesforce Platform App Builder5+ years working experience with Database managementFamiliarity of programming and application languages: APEX, Visual Force, SOQL, SQLIntermediate knowledge of API languages: REST, SOAP Bonus Points 10+ years experience with Cloud and SaaS best practicesSalesforce Third Party Plugin and AppExchange experience: Pardot, Discover Org/Zoom Info, Composer, etc.Experience with Tools: Copado, Demandtools, Eclipse IDE, Visual Studio Code development environment, Salesforce APEX DataloaderExperience with Salesforce Service Cloud, CPQ, B2B Account Engagement, Pardot, Chatter and Einstein AIAdvanced Salesforce Reports and Dashboard creation and usageUnderstanding of Sales Operations processes and proceduresExperience in cross-departmental and cross-functional projectsKnowledge of MDM solutions, enrichment functionalities, and API useIntermediate experience with ITIL framework and Agile methodologyFamiliarity with Partner Relationship Management (PRM) platforms and integrationsFamiliarity with best practices in Lead/Quote to Cash Cycle Education/Experience Bachelor’s degree preferred10+ years working experience with Application Development Management5+ years working experience with Salesforce architecture and solution design5+ years working experience with Middleware and ETL development/administration Travel 10%