Manager Corporate Travel & Operations

About the role

The Manager, Corporate Travel & Operations oversees the daily operations, governance, and performance of the company’s enterprise-wide business travel program. This role manages travel policy, vendor partnerships, travel technology, reporting and analytics, traveler support, payment controls, expense oversight, and audit of travel-related submissions. The Manager is responsible for delivering a high-quality traveler experience while driving cost optimization, operational efficiency, compliance, duty of care, and alignment with organizational goals. The role partners closely with the Travel Management Company, other service providers, Finance, Procurement, Security, Legal, and HR to manage program performance, vendor relationships, traveler communications and experience, and specialized travel arrangements, including charter aviation. As part of the Corporate Services team, this position will also support department-led initiatives as needed, including administrative services related to hospitality, company ticket administration, and corporate services projects. This position reports to the VP, Corporate Services & Events.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

Responsibilities

• Oversee enterprise travel operations, including development and implementation of annual program goals and performance measurement frameworks.
• Develop, evaluate and implement new services or enhancements to existing services to support the company and traveler experience.
• Manage charter aviation and related vendor coordination, ensuring appropriate approvals, cost controls, and alignment with company policy.
• Oversee logistics, usage, documentation, budget and billing.
• Assist with group air travel, storm response accommodations, customer promotional travel and hotel room blocks, as needed.
• Support Corporate Services department-led initiatives outside of travel, including company ticket administration and corporate services projects, as needed.
• Own and optimize travel technology platforms including the online booking tool and TMC integrations.
• Evaluate, implement and monitor controls across booking platforms and