Manager Control Systems

About the role

The Manager Control Systems role is responsible for leading KNAPP's on-site and in-house Control Systems Engineers in Customer Service. This role serves as the primary point of contact for escalations, coordinates support alignment across teams, and plans training to strengthen technical capability and consistency.

Responsibilities

• Lead and support KNAPP’s on-site and in-house Control Systems Engineers in Customer Service.
• Serve as the primary point of contact for escalations, coordinating resources and driving timely resolution of PLC and controls-related issues.
• Plan, coordinate, and track technical training for on-site and in-house controls support personnel to ensure skill development and operational readiness.
• Provide day-to-day guidance, support, and direction to team members to maintain consistent service quality and effective issue resolution.
• Collaborate with internal stakeholders and customer-facing teams to align support priorities, communicate risks, and manage escalations effectively.
• Monitor team performance, identify development needs, and support continuous improvement in processes, documentation, and support practices.
• Ensure troubleshooting activities, resolutions, and follow-up actions are documented clearly and consistently in ticketing systems and internal knowledge resources.

Requirements

• Bachelor’s degree in electrical engineering, automation engineering, mechatronics, controls engineering, or a related technical field required; equivalent combination of education and relevant experience may be considered.
• 5+ years' experience in control system commissioning within a relevant industry.
• 3+ years’ experience in a managerial role.
• Demonstrated leadership experience supporting or supervising PLC technicians, controls engineers, or similar technical support personnel.
• Strong communication, coordination, and interpersonal skills with the ability to serve as a central point of contact for escalations and cross-functional collaboration.
• Experience planning, coordinating, or delivering technical training to support employee development and team readiness.
• Strong working knowledge of industrial controls components such as PLCs, HMIs, sensors, drives, and related automation equipment, with required knowledge of Siemens and Beckhoff platforms.
• Ability to manage escalations effectively, prioritize competing needs, and maintain a high standard of support across teams.
• Strong organizational and documentation skills, with familiarity in ticketing systems, incident management, and continuous improvement practices.

Qualifications

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional office etiquette is required at all times
• Travel required up to 30%
• Overtime as required by work
• Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds