Manager, Contracted Services (Facilities Maintenance)

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. First, remove boilerplate: "Please complete the application..." etc. Also remove "Applicants are responsible..." etc. Also remove "RTD Employee Benefits: https://..." maybe benefits link is present; we can include Benefits section if there is specific content. The posting mentions "RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)" That's a link but no specifics. We should not create Benefits section unless posting actually states them. It only gives a link, not details. According to rule: never create Benefits sections unless posting actually states them. So we should not include Benefits. Pay and Schedule: The posting does not mention pay or schedule specifics. There's mention: "Work schedules may vary outside of regular business hours to support operational and business needs." That's schedule info. It says schedule may vary. That's specific enough? It says schedule may vary outside regular business hours. That's a statement about schedule. We could include Schedule section with that sentence. However rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") . "varies" is considered filler? It says "Work schedules may vary outside of regular business hours". That's somewhat vague but it's actual content. Might be acceptable. However they said never create Schedule sections unless posting actually states them. It does state that schedule may vary. So we can include Schedule. Pay: No mention of pay, so omit. Now sections: About the role: we have introductory paragraph: "At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community." That's about the role/company. So we can put that in About the role. Responsibilities: The long list of duties under "Duties & Responsibilities". We'll extract bullet points. Requirements: Might be separate from Qualifications? The posting has "Qualifications Required Qualification:" and then list. Also "Preferred Qualifications". Also "Key Competencies & Characteristics". We can combine Requirements and Qualifications? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need separate Requirements and Qualifications if content exists. Requirements likely refer to mandatory qualifications? Qualifications could be preferred? But we have both Required Qualification and Preferred Qualifications. Also Key Competencies & Characteristics could be Skills. Thus: - Requirements: Required Qualification (Bachelor's degree, 5 years experience, driver's license, etc.) - Qualifications: Preferred Qualifications (experience with IGA/CAM, etc.) plus maybe Key Competencies & Characteristics as Skills. But we also have Skills heading. Could put Key Competencies & Characteristics under Skills. Let's extract. Required Qualification text: "Required Qualification: Bachelor’s degree in Facilities Management, Business Administration, Management, Engineering, Construction Management required, or an equivalent combination of education and relevant work experience.Five (5) years of progressively responsible experience in transit facilities operations and maintenance (including stations, transit centers, maintenance facilities, administrative buildings, or other public infrastructure assets), contract management, or a related public-sector service environment. Experience must include oversight of contracted service providers, performance monitoring, and contract compliance, as well as coordination with internal stakeholders, external vendors, and/or regulatory agencies.Experience managing contracted services for building and grounds maintenance, including coordination of services such as snow removal and contract administration activities (e.g., scope development, vendor oversight, performance management).Experience with budgeting, cost estimating, and expenditure tracking.Must have a valid Colorado driver's license or the ability to obtain one within 90 days of hire. No DUI, DWI, or Reckless Driving violations in the past 5 years.Ability to respond to emergencies and critical incidents outside of regular business hours, including nights, weekends, and holidays. Work schedules may vary outside of regular business hours to support operational and business needs." We'll put that as Requirements. Preferred Qualifications: "Preferred Qualifications Experience working with intergovernmental or shared-use agreements (e.g., IGA, CAM) OR An equivalent combination of education, experience, knowledge, skills, and abilities." That's short. Key Competencies & Characteristics: "Extensive knowledge of public transit operations and service delivery models, including contracted fixed-route bus and microtransit services.Knowledge of contract administration, vendor oversight, and performance-based service management within a public-sector transit environment.Knowledge of applicable local, state, and federal laws, regulations, and requirements governing contracted transit services, including FTA, OSHA, and related compliance standards.Knowledge of budget development, cost analysis, and fiscal oversight related to contracted transit services and business operations.Ability to oversee and evaluate contractor performance, ensure compliance with contract provisions, and administer corrective actions, including liquidated damages.Ability to analyze operational and performance data, identify trends and risks, and recommend service improvements and operational efficiencies.Strong leadership skills with the ability to supervise, coach, and develop a diverse professional workforce and ensure equitable treatment in all aspects of supervision.Proven ability to collaborate effectively across departments and with external service providers, partners, and stakeholders.Ability to develop, implem" It cuts off at "implement"? but we keep as is. We'll put that under Skills. Now Responsibilities: need to extract bullet points from the long Duties & Responsibilities paragraph. It's a big block with sentences separated by periods. We'll split into list items each sentence (or clause). We'll preserve all substantive information. Let's copy the Duties & Responsibilities text: "Duties & Responsibilities Contract and Facilities Management Plans, directs, and coordinates activities for RTD’s contracted services at operating and public facilities, ensuring compliance with contracts, agency policies, service plans, and performance expectations.Serves as the primary liaison with contracted maintenance service providers. Monitors contractor performance and ensures adherence to contractual obligations, operating procedures, applicable codes, and safety and performance standards.Leads contract development and procurement strategy for operating and public facilities, including developing Request for Proposals (RFP), Invitation for Bids (IFB), cooperative agreements, and/or state awards; by defining scopes of work, preparing cost estimates, and participating in vendor selection.Addresses contractor performance issues, defines corrective actions, applies liquidated damages, if necessary, documents contractor responses, and resolves or negotiates disputes.Directs the collection, validation, analysis, and reporting of operational and performance data for contracted services. Monitors key performance indicators (KPIs) such as equipment reliability, cost efficiency, safety, and customer satisfaction.Evaluates contractor trends, identifies risks, and recommends service improvements, operational adjustments, or contractor interventions to maintain service standards and support agency objectives.Conducts on-site inspections to ensure contractor compliance with contractual obligations and performance standards.Collaborates closely with internal departments, including Operations, Service Planning, Engineering, Infrastructure Delivery, Safety & Security, Finance, Customer Care, Procurement, and Legal, to resolve service delivery challenges and coordinate systemwide initiatives impacting contracted services.Coordinates with external stakeholders, jurisdictions, and community partners to support the successful execution of projects, service initiatives, and operational improvements.Develops, manages, and monitors budgets associated with contracted services, including contractor payments, staffing, and service-level adjustments. Provides fiscal oversight, cost control, expenditure tracking, forecasting, and analysis to support efficient operations.Ensures staff and contractors are trained and compliant with applicable safety rules, operating procedures, regulatory requirements, and contractual obligations.Prepares and reviews narrative and statistical reports, correspondence, policy papers, and presentations related to contracted service performance. Presents findings and recommendations to executive leadership, internal stakeholders, and external partners as required.Oversees contract administration activities, including development of scopes of work, contract specifications, compliance manuals, invoice review, and documentation tracking. Ensures contractors meet all contractual, regulatory, and reporting requirements.Leads or participates in committees, task forces, and working groups related to contracted service performance, compliance, customer experience, and operational improvement initiatives.Participates in and oversees development and implementation of short- and long-range facilities maintenance plans, asset management strategies, and state-of-good-repair programs. Monitors trends in asset condition and performance and implements strategies to sustain system reliability and reduce lifecycle costs.Coordinates with Customer Care and other departments to ensure timely investigation, response, and resolution of customer complaints and service incidents related to contracted maintenance services.Represents RTD at community, interagency, and stakeholder meetings related to contracted maintenance services. Promotes accountability, transparency, collaboration, and continuous improvement. This role shall serve as RTD’s representative on owner’s association boards for facilities with shared ownership.Provides technical direction to maintenance personnel and contractors. Ensures appropriate training and cross-training is completed and that work aligns with applicable codes, standards, manufacturer requirements, and contractual obligations.Leads outreach activities, partnerships, and forums as needed.Leads preparation of analyses and presentations for internal briefings, external stakeholders, and Board meetings.Administers Intergovernmental Agreements (IGA) and Common Area Maintenance (CAM) agreements with municipalities and stakeholders.Participates in negotiation and coordination of IGAs with internal project teams.Provides planning and engineering support for design, construction, and inspections of contracted maintenance for equipment at facilities.Builds strong relationships with all departments and encourages cross-functional collaboration to support efficient contracted maintenance delivery.This position is designated as a Disaster Response Worker, which may require night and weekend work during national disasters and other emergencies (e.g., activation of 24-hour Emergency Operations Center staffing).Becoming a facilities technician is one of the best ways for management employees to gain firsthand experience of RTD's maintenance operations. You may be required to obtain or maintain certification/qualification as a technician. People Power Management Maintains appropriate staffing levels and reviews progress to ensure the quality and quantity of work meet standards and deadlines for deliverables to meet program goals and objectives.Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling to ensure consistent application of Employee Guidelines, processes, and procedures.Conducts performance reviews and holds employees accountable for optimal performance of their responsibilities.Fosters a safety-first culture, prioritizing prevention, accountability, and continuous improvement.Takes action to advance the goals of Equal Employment Opportunity, Small/ Disadvantaged Business Enterprise, Title VI and ADA Plans, thereby ensuring RTD's hiring programs, work environment, contracting and procurement practices, and transit services/programs are fair, equal, and non-discriminatory. Other All job-related duties as assigned" We need to split into list items. We'll treat each sentence as an item. Ensure we keep all info. Let's manually split: 1. Contract and Facilities Management Plans, directs, and coordinates activities for RTD’s contracted services at operating and public facilities, ensuring compliance with contracts, agency policies, service plans, and performance expectations. 2. Serves as the primary liaison with contracted maintenance service providers. 3. Monitors contractor performance and ensures adherence to contractual obligations, operating procedures, applicable codes, and safety and performance standards. 4. Leads contract development and procurement strategy for operating and public facilities, including developing Request for Proposals (RFP), Invitation for Bids (IFB), cooperative agreements, and/or state awards; by defining scopes of work, preparing cost estimates, and participating in vendor selection. 5. Addresses contractor performance issues, defines corrective actions, applies liquidated damages, if necessary, documents contractor responses, and resolves or negotiates disputes. 6. Directs the collection, validation, analysis, and reporting of operational and performance