Manager, Contract Account Executive
Job Summary
Responsible for driving Multifamily Growth by leading a team of Account Executives that negotiate access, marketing rights and sell tv and internet as an amenity. Assists with the execution of strategies to increase and retain commercial accounts. Works across units to deliver quality product delivery and customer service to all accounts. Oversees sales prospecting, guides negotiation, advocates internally and delivers team performance.
Core Responsibilities
- Leads the execution of strategies and tactics to improve and secure commercial customer growth in privately owned multi-dwelling properties/communities.
- Builds and maintains a targeted sales approach by conducting in-depth research and analysis of territories.
- PARTNERS TO IDENTIFY AND MARKET TO SMALL AND MID-SIZED BUSINESSES THAT ARE CURRENTLY SERVED BY COMPETITORS.
- WORKS WITH DEVELOPERS AND BUILDS IN ORDER TO SECURE RIGHT OF ENTRY AND EASEMENT AGREEMENTS.
- MANAGES THE LAUNCH OR RENEWAL OF CABLE TELEVISION, TELEPHONE AND INTERNET SERVICES AT THE PROPERTIES.
- AQUIRES RIGHT OF ACCESS AGREEMENTS AND BULK SERVICE AGREEMENTS AS APPLICABLE.
- ESTABLISHES PARTNERSHIPS AND COORDINATES EFFORTS WITH OTHER INTERNAL ORGANIZATIONS TO ENSURE MAXIMUM EFFECTIVENESS OF THE SALES ORGANIZATION.
- WORKS WITH AUDIT AND DIRECT SALES TO COORDINATE AUDITS AND MAINTAINANCE OF BULK AND INDIVIDUAL COMPLEXES.
- ASSISTS IN THE DEVELOPMENT OF THE ANNUAL BUDGET.
- OVERSEES THE ANALYSIS OF REVENUE PROJECTIONS TO DETERMINE AFFECT ON CABLE SYSTEMS AND CONTRACTS.
- ACQUIRES OUTREACH INITIATIVES INCLUDING PRESENTATIONS, MEETINGS AND SOCIAL ACTIVITIES WITH BUILDS, DEVELOPERS AND THE GENERAL COMMUNITY.
- DIRECTS AND DEVELOPS SUPERVISORS AND REPRESENTATIVES IN THE FIELD SALES, INSIDE SALES AND SALES SUPPORT AREAS.
- TRACKS, MEASURES AND AUDITS TEAM RESULTS.
- ACCURATELY FORECASTS REVENUE AND UNIT NUMBERS.
- DEVELOPS, PLANS AND COORDINATES SEMINARS, SALES INCENTIVE PLANS AND OTHER STRATEGIES TO ACHIEVE BUSINESS UNIT OBJECTIVES.
- CONSISTENT EXERCISE OF INDEPENDENT JUDGMENT AND DISCRETION IN MATTERS OF SIGNIFICANCE.
- OWN THE CUSTOMER EXPERIENCE - THINK AND ACT IN WAYS THAT PUT OUR CUSTOMERS FIRST, GIVE THEM SEAMLESS DIGITAL OPTIONS AT EVERY TOUCHPOINT, AND MAKE THEM PROMOTERS OF OUR PRODUCTS AND SERVICES.
- KNOW YOUR STUFF - BE ENTHUSIASTIC LEARNERS, USERS AND ADVOCATES OF OUR GAME-CHANGING TECHNOLOGY, PRODUCTS AND SERVICES, ESPECIALLY OUR DIGITAL TOOLS AND EXPERIENCES.
- WIN AS A TEAM - MAKE BIG THINGS HAPPEN BY WORKING TOGETHER AND BE OPEN TO NEW IDEAS.
- BE AN ACTIVE PART OF THE NET PROMOTER SYSTEM - A WAY OF WORKING THAT BRINGS MORE EMPLOYEE AND CUSTOMER FEEDBACK INTO THE COMPANY - BY JOINING HUDDLES, MAKING CALL BACKS AND HELPING US ELEVATE OPPORTUNITIES TO DO BETTER FOR OUR CUSTOMERS.
- DRIVE RESULTS AND GROWTH.
- RESPECT AND PROMOTE INCLUSION & DIVERSITY.
Qualifications
- Bachelor's Degree
- 5-7 Years of Relevant Work Experience
Skills
- Customer Experience (CX)
- Results-Oriented
- Contract Sales
Benefits
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.