Manager, Content Design

About the role

We’re currently seeking a content designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

This is a hybrid onsite role requiring 3 days per week in NY, McLean, or Richmond.

Responsibilities

• Combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.
• Leverage your high degree of skill in writing and user experience design to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts such as content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models, and microcopy for websites, user interfaces, emails, push notifications, and chatbot responses that support end-to-end user flows.
• Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders, while also mentoring and helping to mature the overall product design practice at Capital One.
• Navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability, and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design.
• Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors, and broader market trends to business challenges that shape a shared point of view for your team, partners, and stakeholders.
• Demonstrate a solid understanding of tech, data capabilities, and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of impactful solutions.
• Foster collaboration and share solutions across lines of business and the organization, incorporating cross-functional perspectives to bridge gaps in information.
• Present work across levels and job functions using a human-centered approach that integrates design frameworks, data, and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels.

Qualifications

Basic Qualifications

• At least 5 years of experience in content design, content strategy, or UX writing.

Preferred Qualifications

• 6+ years of experience in content design, content strategy, or UX writing.
• 5+ years of experience working with and contributing to an established design system.
• 6+ years of experience collaborating with product, tech, and business partners.
• Experience leading design projects or teams.
• Proficiency in design and prototyping tools such as Figma.
• Experience working in heavily regulated, data-heavy problem spaces.

The ideal candidate has a strong portfolio demonstrating leadership, process, results, and impact.

Pay

The minimum and maximum full-time annual salaries for this role are listed below by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• McLean, VA: $164,800 - $188,100 for Manager, Design
• New York, NY: $179,700 - $205,100 for Manager, Design
• Richmond, VA: $149,800 - $171,000 for Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Learn more at the Capital One Careers website.

Schedule

Hybrid onsite: 3 days per week in NY, McLean, or Richmond.