Manager - Consumer Banking Branch Management (Hardy, VA Branch)

About the role

The Branch Management area oversees the overall performance, leadership, and operational integrity of branch locations. Activities include directing day-to-day branch operations, ensuring compliance with regulatory requirements, managing risk, and maintaining strong operational controls. Branch leaders coach teams to achieve sales, service, and community engagement goals, drive branch growth, strengthen client relationships, and implement enterprise strategies at the branch level. Consumer Banking Branch Management is responsible for all branch functions and staff, accountable for maximizing revenues, sales, customer satisfaction, and minimizing operating losses. They deploy resources to optimize individual and team performance, ensure compliance with bank policies and procedures, prioritize and communicate promotional campaigns and product initiatives, conduct cold calls on prospective small business customers, maintain and develop relationships with existing customers, create and manage the branch business plan, and represent the bank in local community organizations.

Responsibilities

• Direct day-to-day branch operations and ensure compliance with regulatory requirements
• Manage risk and maintain strong operational controls
• Lead, develop, and coach branch teams to achieve sales, service, and community engagement goals
• Drive branch growth and strengthen client relationships
• Implement enterprise strategies at the branch level and maintain an environment that supports teammate success, operational excellence, and long-term client loyalty
• Maximize branch revenues, sales, and customer satisfaction while minimizing operating losses
• Deploy resources to optimize individual and team performance
• Ensure branch compliance with bank policies, procedures, and operational integrity
• Prioritize, manage, and communicate promotional campaigns and product initiatives
• Conduct cold calls on prospective small business customers
• Maintain and develop relationships with existing customers
• Create and manage the branch business plan
• Represent the bank in local community organizations

Requirements

• Bachelor’s degree required; equivalent combination of education and experience may be considered
• Typically requires advanced knowledge and skills within assigned discipline
• Typically requires 4+ years of prior leadership experience
• Must be able to stand for extended periods of time and lift objects up to 30 lbs
• May require travel; must have reliable transportation and valid driver’s license, if applicable
• May require obtaining and/or maintaining NMLS registration

Qualifications

• Demonstrates understanding of the impact of work in the job function, generally gained through work experience
• Demonstrates practical knowledge in managing and leading within the job area

Benefits

• Medical, dental, vision, and life insurance
• Disability coverage
• Paid time off
• Retirement savings through a 401(k) plan
• Wellness resources and other programs designed to support health and financial well-being, subject to plan terms and eligibility requirements
• Incentive compensation, bonuses, or other variable compensation may be available for certain positions, subject to applicable plans and performance criteria