Manager- Configuration Management

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

About the role

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Responsibilities

• Manage aircraft and fleet configuration setup while ensuring ongoing data integrity through continuous audits and alignment with FAA Part 121, GMM, and departmental procedures.
• Oversee the daily maintenance of configuration systems and support operational readiness through accurate tracking of aircraft modifications and system updates.
• Lead 24/7 operational support across U.S. and India-based teams, coordinating efforts to resolve discrepancies and maintain system reliability.
• Support aircraft records functions to ensure configuration data aligns with maintenance compliance documentation.
• Interpret various technical documents and manuals such as: IPC, AMM, CMM, OEM manuals, and Service Bulletins.
• Demonstrate strong verbal, written, and interpersonal communication skills to efficiently motivate team members and ensure deliverables are completed accurately and timely.
• Daily communication with team on project status, monitoring trend/analysis of data points/KPIs, and survey for continued education/training in accordance with departmental SOP/DOP for respective staff.
• Provide support and coaching to ensure training gaps are continually mitigated.
• Complete audits from different organizations: DOD, IOSA, FAA, and various internal groups.
• Conduct RCA research and track trends to find and effectively implement changes to processes within the organization and externally.
• Provide executive-level presentations and deliver project updates to leadership.
• Be flexible with operational needs and re-prioritize as necessary; comfortable with research, storyboarding, and providing succinct overviews to leadership on simple to complex matters.
• Facilitate time and attendance management for assigned staff, including tracking, auditing, and reconciliation, while ensuring adequate coverage to maintain 24/7 operational support.
• Travel up to 25% to domestic and international locations, including but not limited to DEN, ORD, SFO, and India, requiring a valid passport and travel visa as applicable.

Requirements

Minimum Qualifications

• High school diploma or equivalent
• SIDA badge eligible (required)
• RCA (Root Cause Analysis) experience
• Knowledge of Lean Principles
• 4 years of experience in aviation with large or small passenger/cargo operations
• Experience with data analytics
• Strategic/logical problem-solving skills
• Simultaneous project management skills
• Advanced skills with Excel, Microsoft Project, PowerPoint, Power BI, and Foundry (Palantir)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• Bachelor's degree in Engineering or Business Management
• Lean Six Sigma – Green Belt
• 6 years of experience in aviation with large or small passenger/cargo operations

Pay

The base pay range for this role is $94,620.00 to $123,184.00. The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

Benefits

• Medical, dental, vision, life, accident & disability insurance
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays
• Paid time off
• 401(k)
• Flight privileges