Manager Conference Center AV Multimedia

About the role

Overview The Manager, Audio Visual Technology oversees audiovisual services across the Health System, including video conferencing, digital signage, meeting and event technology, video remote interpretation (VRI), lecture capture, live streaming, and conference center operations. This role leads conference center staff and is responsible for planning, coordinating, and delivering high-quality event and AV services.

Responsibilities

• Manage enterprise video conferencing systems, including scheduling, support, validation, and call bridging.
• Oversee lecture capture and live streaming services for executive communications, staff education, and CME programs.
• Direct digital signage operations, including hardware lifecycle management, content distribution, scheduling, and maintenance.
• Lead conference center operations, including event planning, room scheduling, and service delivery.
• Manage conference room AV systems and provide end-user training and support.
• Supervise staff, coordinate daily operations, and manage work schedules.
• Evaluate, recommend, and support AV technology solutions for facility projects and upgrades.
• Develop and manage departmental budgets and financial plans.
• Build and maintain strong partnerships with customers, stakeholders, and IS team members.
• Ensure efficient operation of all conference center functions and services.

Qualifications

• Bachelor's degree.
• 2+ years of management or supervisory experience.
• Experience supporting standards-based video conferencing platforms (e.g., Polycom, Cisco).
• Knowledge of digital video recording and live streaming technologies.
• Understanding of networking, operating systems, and database fundamentals.
• Strong troubleshooting and problem-solving skills.
• Experience with AV control systems such as AMX or Crestron.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Preferred: 4+ years of experience supporting and troubleshooting AV systems in conference centers, auditoriums, theaters, hotels, or similar venues.
• Preferred: Experience with DSP technologies such as Biamp or ClearOne.
• Preferred: General computer support experience.
• Preferred: InfoComm CTS certification.

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Schedule

Full Time | 40 Hours/Week | Day Shift