Manager- Computer Operations

About the role

We are seeking an experienced Manager to lead computer operations and technical support activities. This role involves managing daily technical team activities including scheduling, monitoring, and incident response. You will ensure SLA adherence, system performance, and timely issue resolution while developing and maintaining operational standards, procedures, and compliance. Travel between locations is required (25%–40%).

Responsibilities

• Manage daily technical team activities, including scheduling, monitoring, and incident response.
• Ensure adherence to SLAs, system performance, and timely issue resolution.
• Develop and maintain operational standards, procedures, and compliance.
• Lead, mentor, and develop supervisors and technical staff.
• Oversee IT service delivery, asset lifecycle management, and enterprise rollouts.
• Provide advanced hardware/software support, network, and telephony troubleshooting.

Requirements

• Associate’s or Bachelor’s Degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Minimum 7 years of IT work experience in multi-platform environments.
• Strong leadership, communication, and problem-solving skills.

Preferred local candidates only. Onsite role in Florida.