Manager, Community Benefits and Community Relations

About the Role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Community Benefits and Community Relations (CBCR) Manager advances the community mission of BILH and serves as the primary point of contact for community organizations and community members in BILH’s Community Benefits Service Area (CBSA). This role ensures compliance with regulatory requirements, manages relationships, and engages with the community to support business needs and regulatory obligations, including the triennial community health needs assessment and implementation strategy development.

Building and strengthening relationships is best accomplished in-person. Initial orientation period (estimated to be six months) is full-time on-site at assigned hospitals and/or System Center (Charlestown, MA). After the orientation period, the position will be hybrid with three to four days on-site at assigned BILH hospitals, in the community, and at BILH System Center (one day). One day (or max two days) per week will be remote. Evening and weekend hours may be required.

Responsibilities

• Ensures compliance with federal, state, and local community benefits regulatory requirements.
• Responsible for final review, completion, and sign-off of regulatory reports for submission to the Internal Revenue Service (IRS), the state Attorney General’s Office (AGO/CTU), the Department of Public Health, and municipalities, as appropriate.
• Reviews and completes all data entered into the Community Benefits Database (CBD) and required documentation such as variance explanations, goal achievement, and program categorization.
• Manages the hospitals’ involvement in local community engagement, the triennial needs assessment, prioritization, and cross-sector collaboration, including the development and implementation of the Implementation Strategy.
• Collaborates with CBCR, hospital, and system leadership and staff to design and implement evidence-based/informed strategies to address the needs of priority populations.
• Monitors and evaluates the impact of Community Benefits programming.
• Manages the Community Benefits Advisory Committees and Allocation Committees, including preparing meeting packets, coordinating logistics, communication, and educational materials.
• Builds and sustains strategic relationships and promotes CBCR activities and programming to internal and external audiences.
• Plans events and convenings, collaborating with community and municipal organizations on health priority initiatives.
• Functions as the primary point of contact for community organizations, public health entities, and community members, and represents the hospital on assigned community coalitions.
• Coordinates and works closely with the Manager of Community Health Centers to identify and align efforts and opportunities with affiliated health centers.
• Manages and monitors local and system community programs and investments to ensure compliance with all terms, conditions, goals, and metrics; provides oversight and technical assistance.
• Develops proposals and costing for program development, ideas, and investments, and presents them to the CBCR Leadership Team for review and implementation.
• Plans, monitors, and manages the budget in the functional area of the department.
• Supports BILH/system-level CBCR initiatives and special projects, as required.
• Maintains and enhances professional skills, stays up-to-date on healthcare trends, community trends, and community investment best practices.
• Occasional weekends and frequent evenings are required, as well as frequent travel between campuses and community events.

Requirements

• Master's degree in Public Policy, Health, or Administration strongly preferred.
• 5-7 years of related work experience, with 0-1 years of supervisory/management experience.
• Experience in program development, implementation, and evaluation.
• Minimum 5 years of experience working in collaboration with multiple stakeholders.

Skills

• Excellent writing skills with an understanding of varied audiences and literacy levels.
• Detail-oriented with strong attention to detail.
• Highly motivated with outstanding organizational, analytical, written, and verbal communication skills.
• Ability to work in a complex office environment.
• Knowledge of diverse cultures and neighborhoods; well-versed in community health, community development, community engagement, and upstream social determinants of health.
• Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Access) and other web-based applications.
• Ability to produce complex documents, perform analysis, and maintain databases.
• Strong decision-making skills guided by precedents, policies, and objectives.
• Ability to address highly varied, complex, and non-recurring problems with innovation and creativity.
• Ability to set goals and priorities for the functional area and make recommendations for department policies and practices.
• Strong written communication skills to convey complex information clearly and concisely to varied audiences, considering health literacy.
• Strong oral communication skills to address sensitive situations, resolve conflicts, negotiate, motivate, and persuade others.
• Demonstrated broad and comprehensive knowledge of theories, concepts, practices, and policies applicable to complex and/or unprecedented situations.
• Ability to act as a team leader for small projects or work groups, fostering collaboration and improving workflows.
• Ability to lead operational initiatives to meet or exceed customer service standards and resolve service issues in a timely and respectful manner.

Schedule

Initial orientation period (estimated to be six months) is full-time on-site at assigned hospitals and/or System Center (Charlestown, MA). After the orientation period, the position will be hybrid with three to four days on-site at assigned BILH hospitals, in the community, and at BILH System Center (one day). One day (or max two days) per week will be remote. Evening and weekend hours may be required.

Pay

Pay Range: $100,000.00 USD - $120,000.00 USD (annual base salary). Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

Additional Information

As a health care organization, Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment.