Manager, Loyalty and Community

About the role

Rhone is seeking a dynamic, strategic, and detail obsessed Manager, Loyalty & Community to join our Marketing and Customer Experience team in Stamford, CT.

What You'll Do

• Gritty: Drive and report the retention and customer lifetime value (LTV) metrics that matter: repeat rate, purchase frequency, and member incrementality.
• Push Forever Forward: Design and run data-driven experiments across benefits, messaging, and member journeys to continuously improve engagement.
• Responsible: Own the day-to-day operations of our verified professional and community membership programs, including the Pro program.
• Excellent: Run and grow Rhone Reserve, protecting a premium experience across every touchpoint, from enrollment to renewal.
• Bring a compete to complete mindset to building clear documentation and shaping the tier architecture for Reserve's future public rollout.
• Authentic: Own the member experience and relationships end to end, serving as the ultimate advocate for our community.
• Manage concierge quality, customer feedback loops, and program budgets.
• Hold a premium bar at every step, ensuring all perk and activation spend directly aligns with member impact.
• Team Centered: Rely on strength in numbers by partnering cross-functionally with CRM, Ecommerce, Retail, and Brand Partnerships. Collaborate to design personalized member journeys, source unique perks, and build a program calendar that ladders up to key brand launches.

What You'll Bring

• Experience: 5+ years of experience in loyalty, retention, CRM, or community-focused roles. The ideal candidate has a track record of building or scaling customer programs and can demonstrate retention or advocacy results they have personally driven.
• Strategic Execution: A strong operator who is organized, detail-oriented, and comfortable owning execution independently while remaining eager to grow into broader strategic ownership.
• Cultural Alignment: Someone who values courage over comfort and brings fresh ideas to the table rather than relying on a single playbook from a past role.
• Technical Fluency: An analytical thinker who is highly comfortable leveraging data to inform decisions and resolve debates. The ideal candidate has hands-on experience with ecommerce, CRM, and CX platforms, with experience in Shopify, Klaviyo, Kustomer, and SheerID considered a major plus.
• Communication: A clear and empathetic communicator who can effectively align cross-functional teams, manage external partners, and connect with the brand’s most passionate loyalists.

What You'll Get

• Competitive compensation
• Health, dental, vision, and ancillary benefits
• 401(k) with company incentive savings plan
• 10 company holidays annually
• Discretionary time off policy
• Career growth and advancement opportunities
• Clothing discount plus semi-annual gift card allotment

Other Details

Job Type: Full Time
Reports to: Director, Customer Experience
Location: Hybrid - Based in Stamford, CT

Rhone Apparel, Inc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.