Manager, Commercial Loan Client Service Advisors

About the role

The Manager, Commercial Loan Servicing role is based in any of the listed locations and is responsible for leading the Commercial Loan Servicing function. This includes overseeing multiple teams and team leads, providing strategic direction, ensuring operational excellence, driving continuous improvement, and fostering a culture of accountability, collaboration, and innovation.

Responsibilities

• Lead, coach, and develop a team of team leaders responsible for Commercial Loan Servicing operations.
• Establish and execute the strategic vision for the servicing function aligned to business objectives.
• Drive a high-performance culture focused on accountability and development.
• Ensure effective organizational design, workforce planning, and succession management.
• Provide end-to-end oversight of loan servicing operations ensuring accuracy and timeliness.
• Monitor and drive performance against SLAs, quality, productivity, and customer satisfaction metrics.
• Oversee capacity planning and resource allocation.
• Champion a culture of continuous improvement using data and metrics.
• Lead large-scale process improvement and automation initiatives.
• Drive standardization of processes and controls.
• Partner with technology teams to modernize servicing operations.
• Ensure adherence to policies, procedures, and regulatory requirements.
• Establish and maintain effective controls to mitigate risk.
• Monitor audits and ensure timely remediation.
• Promote a strong risk culture.
• Serve as primary contact for senior stakeholders.
• Partner across Credit, Sales, and Risk to ensure alignment.
• Influence cross-functional initiatives.
• Ensure high-quality customer experience.

Requirements

• Bachelor’s degree preferred.
• 8+ years of relevant middle market commercial/corporate banking experience.
• 4+ years of leadership experience managing managers or multiple teams.
• Strong knowledge of commercial loan servicing and operations.

Skills For Success

• Strategic leadership.
• Operational excellence.
• Continuous improvement.
• Risk management.
• Talent development.
• Stakeholder management.
• Decision making.
• Strong analytical skills.
• Able to balance strategy with execution.
• Effective change leadership.
• Commitment to innovation and customer outcomes.

Benefits

Total Base Pay Range: $96,500.00 - $207,500.00 USD per year. Eligible for incentive compensation plan based on performance. Comprehensive benefits and differentiated compensation offerings are provided. Details available on the company's careers page.

Pay

Total Base Pay Range: $96,500.00 - $207,500.00 USD per year.

Schedule

N/A