Manager, Commercial Loan Client Service Advisors

About the role

The Manager, Commercial Loan Servicing role is based in any of the listed locations and involves leading a team of team leaders responsible for Commercial Loan Servicing operations. This role provides strategic direction, ensures operational excellence, and drives continuous improvement across all servicing activities.

Responsibilities

• Lead, coach, and develop a team of team leaders responsible for Commercial Loan Servicing operations.
• Establish and execute the strategic vision for the servicing function aligned to business objectives.
• Drive a high-performance culture focused on accountability and development.
• Ensure effective organizational design, workforce planning, and succession management.
• Provide end-to-end oversight of loan servicing operations ensuring accuracy and timeliness.
• Monitor and drive performance against SLAs, quality, productivity, and customer satisfaction metrics.
• Oversee capacity planning and resource allocation.
• Champion a culture of continuous improvement using data and metrics.
• Lead large-scale process improvement and automation initiatives.
• Drive standardization of processes and controls.
• Partner with technology teams to modernize servicing operations.
• Ensure adherence to policies, procedures, and regulatory requirements.
• Establish and maintain effective controls to mitigate risk.
• Monitor audits and ensure timely remediation.
• Promote a strong risk culture.
• Serve as primary contact for senior stakeholders.
• Partner across Credit, Sales, and Risk to ensure alignment.
• Influence cross-functional initiatives.
• Ensure high-quality customer experience.

Requirements

• Bachelor’s degree preferred.
• 8+ years of relevant middle market commercial/corporate banking experience.
• 4+ years of leadership experience managing managers or multiple teams.
• Strong knowledge of commercial loan servicing and operations.

Qualifications

• Strategic leadership.
• Operational excellence.
• Continuous improvement.
• Risk management.
• Talent development.
• Stakeholder management.
• Decision making.

Skills For Success

• Strong analytical skills.
• Able to balance strategy with execution.
• Effective change leadership.
• Commitment to innovation and customer outcomes.

Benefits

Total Base Pay Range: $96,500.00 - $207,500.00 USD per year. This role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Additional benefits include comprehensive benefits and differentiated compensation offerings.

For more information on benefits, visit: Fifth Third's Benefits Page.