Manager, Commercial Loan Client Service Advisors

About the role

The Manager, Commercial Loan Servicing role at Fifth Third Bank is based in any of the listed locations. This role oversees Commercial Loan Servicing operations, ensuring accuracy and timeliness in loan servicing, and driving continuous improvement through process improvements and automation.

Responsibilities

• Lead, coach, and develop a team of team leaders responsible for Commercial Loan Servicing operations.
• Establish and execute the strategic vision for the servicing function aligned to business objectives.
• Drive a high-performance culture focused on accountability and development.
• Ensure effective organizational design, workforce planning, and succession management.
• Provide end-to-end oversight of loan servicing operations ensuring accuracy and timeliness.
• Maintain compliance with policies, procedures, and regulatory requirements.
• Partner across Credit, Sales, and Risk to ensure alignment and influence cross-functional initiatives.
• Ensure high-quality customer experience.

Requirements

• Bachelor’s degree preferred.
• 8+ years of relevant middle market commercial/corporate banking experience.
• 4+ years of leadership experience managing managers or multiple teams.
• Strong knowledge of commercial loan servicing and operations.

Qualifications

• Strategic leadership, operational excellence, continuous improvement, risk management, talent development, stakeholder management, and decision making.
• Strong analytical skills, ability to balance strategy with execution, effective change leadership, and commitment to innovation and customer outcomes.

Skills For Success

• Strategic leadership, operational excellence, continuous improvement, risk management, talent development, stakeholder management, and decision making.
• Strong analytical skills, ability to balance strategy with execution, effective change leadership, and commitment to innovation and customer outcomes.

Pay

Total Base Pay Range: $96,500.00 - $207,500.00 USD Annually.

Schedule

Full-time position.