Manager Clinical Services

About the role

Join LifeLink — Join a Life Saving Team! More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today. At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation. Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

Key Responsibilities

• Maintain the highest standards of professional conduct and interpersonal relationship development; promoting a positive and collaborative work environment aligned with the mission, vision, and values of the organization.
• Serve as a visible tactical leader who reinforces accountability, operational discipline, and service excellence in high-acuity environments.
• Utilize professional judgment, discretion, and appropriate latitude to achieve timely, effective outcomes while remaining compliant with LifeLink policy and applicable guidance (e.g., CMS, OPTN, AOPO, CDC).
• Provide direct leadership for AOCs (coaching, mentoring, performance management, engagement, retention), modeling ethical, professional communication and reinforcing a psychologically safe, disciplined culture that enables sound clinical judgment and consistent execution in high-acuity environments.
• Serve as a working manager by overseeing on-call/rotation scheduling and ensuring continuous coverage. Provides direct operational support on an as-needed basis, while maintaining primary responsibility for leadership, staff management, and departmental performance.
• Design and manage the AOC staffing and readiness model (24/7 coverage aligned to volume/acuity/operational risk), including fatigue-mitigating scheduling practices and contingency planning for surges, adverse weather, operational disruptions, and high-profile/complex cases.

Who You Are

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• Minimum of three (3) years of experience as an AOC or closely related position with demonstrated leadership skills
• Bachelor’s degree in clinical discipline or equivalent combination of education and directly related experience
• Certification through the American Board for Transplant Certification (ABTC) preferred
• Excellent communication skills with fluency in English, both written and verbal, required
• Advanced technical, organizational, interpersonal, and problem-solving skills required
• Able to work within a high-paced and elevated stress environment due to the nature of work involving death and dying causing emotional and physical stressors
• A collaborator who thrives in a mission-first environment

Working Conditions

• High levels of stress due to the emotional and physical demands of the position
• Prolonged periods of sitting and standing required
• Travel by automobile and, on occasion, by air to fulfill training, supervisory, or organizational responsibilities, as needed
• Works in an on-duty rotation with regular business hours and flexibility to extend work outside of regular hours, including early mornings, evenings, weekends, holidays, and on-call availability as operational demands require
• Works in a team-oriented and interactive environment requiring collaboration across departments and with external partners
• OSHA Risk Classification: Low

Why LifeLink?

• Be part of an organization with a legacy of saving lives and giving hope
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• COMPANY PAID Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit
• Work with purpose, knowing your efforts directly touch lives