Manager Clinical Services

About the role

At American Mercy Home Care, you will contribute to delivering high-quality care by ensuring coordination, continuity, and adherence to a physician’s approved plan of treatment. The Manager, Clinical Services facilitates documentation compliance with regulatory, operational, and financial requirements and acts as a clinical resource to internal and external customers.

Responsibilities

• Operate with limited supervision, adhering to organizational guidelines and policies.
• Promote and support departmental and organizational decisions.
• Act as a Clinical Educator when needed.
• Utilize Homecare Homebase to document patient interactions, assessments, and care plans accurately, ensuring compliance with policies and regulatory standards. Train and mentor clinical staff in effective EMR documentation practices.
• Participate in case conferences and in-service training.
• Direct the delivery of accurate and timely client care in compliance with regulations.
• Ensure appropriate staffing, participate in recruitment and retention, and manage employee performance.
• Establish goals for staff while fostering continuous improvement through coaching and feedback.
• Ensure clinical documentation meets all standards and requirements.
• Oversee referral intake and ensure timely assessment visits for patients.
• Contact physicians for service orders and manage documentation reviews.
• Perform patient visits as requested by management.

Requirements

• Current RN license (BSN preferred) or Therapist in good standing.
• Current CPR or BLS certification.
• Two years of home care or hospice experience; one year in hospital nursing preferred.
• Strong clinical skills and understanding of home care regulations.
• Excellent written and verbal communication skills.
• Ability to work collaboratively within a multidisciplinary team.
• Demonstrated leadership and supervisory skills, with attention to detail and organizational abilities.

Where You'll Work

American Mercy Home Care is part of an expansive health care network committed to providing better patient care with better outcomes in the home. As a faith-based organization, we are dedicated to improving the health of our patients, their families, and the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do.

Pay

$41.14 - $61.20 per hour