Manager, Clinical Implementation Education

About the role

The Manager, Clinical Implementation Education team, is a licensed Registered Nurse (RN) responsible for leading and developing a team of Clinical Implementation Educators.

Responsibilities

• Directly manages, coaches, and develops clinical educator team members to ensure high-quality education delivery and professional growth.
• Conducts hiring, onboarding, training (in partnership with Learning & Development), performance management, and succession planning for the education team.
• Establishes clear expectations, goals, and metrics aligned to implementation quality, customer satisfaction, and business outcomes.
• Safeguards educator performance, standardization of education delivery, customer satisfaction outcomes, and continuous improvement of clinical education processes.
• Participates in (as needed) end user training/education, go live and post go live support of medical device/infusion pump implementations at customer healthcare facilities.
• Schedules educators for upcoming implementations while also providing internal assignments when educators are not in the field.

Requirements

• Bachelor’s degree required (BSN preferred).
• Current RN licensure and maintained throughout employment.
• Minimum of 5+ years related experience (direct patient care experience highly preferred).
• Minimum of 1 year management experience and/or in a leadership role leading others.
• Experience implementing medical device products highly preferred.
• Demonstrated experience providing education or professional services in complex clinical environments.
• Demonstrated leadership ability, team management, and excellent interpersonal communication skills.
• Strong understanding of healthcare workflows, infusion practices, and adult learning principles.
• Proven ability to collaborate cross-functionally and build strong internal and customer relationships.
• Knowledge of EMR/EHR integration (Epic, Cerner, Meditech).
• Intermediate proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).