Manager, Clinical Implementation Education

Job Summary

The Manager, Clinical Implementation Education team, is a licensed Registered Nurse (RN) responsible for leading and developing a team of Clinical Implementation Educators that delivers high-quality clinical education supporting successful customer implementation, adoption, and optimization of Fresenius Kabi infusion technologies.

Responsibilities

• Directly manages, coaches, and develops clinical educator team members to ensure high-quality education delivery and professional growth.
• Conducts hiring, onboarding, training (in partnership with Learning & Development), performance management, and succession planning for the education team.
• Establishes clear expectations, goals, and metrics aligned to implementation quality, customer satisfaction, and business outcomes.
• Safeguards education strategy for device integration with customer EMRs (Epic, Cerner, Meditech, etc.), in collaboration with informatics and technical teams.
• Provides regular feedback, field coaching, and performance evaluations to ensure adherence to clinical, educational, and professional standards.
• Serves as an escalation point for clinical education risks, customer concerns, and performance issues, ensuring timely communication and resolution.
• Built and maintains strong relationships with internal stakeholders.
• Builds education schedule and assigns resources to align education schedules, resource deployment, and go-live coverage with project plans. This includes coordinating Per Diem resources with contract organizations in support of education schedules.
• Provides direct customer education, go-live, or demonstration support for complex or high-visibility implementations as needed.
• Pairs with clinical team members to provide Educator support for infusion system assessments, tubing cross-references/formatting, and education schedule formatting.
• Ensures team compliance with all Fresenius Kabi policies, quality systems, health and safety requirements, and customer credentialing standards.
• Maintains confidentiality, professional integrity, and ethical conduct in all internal and external interactions.
• Ensures client satisfaction through follow-up, client responsiveness and thorough communication.
• Provides clinical support for sales team during device demonstrations/pump fairs as directed by implementation leaders.
• Completes all training requirements, including all department-specific, compliance training, etc.
• Participates in any and all reasonable work activities as assigned by management.

Requirements

• Bachelor’s degree required (BSN preferred).
• Current RN licensure and maintained throughout employment.
• 5+ years related experience (direct patient care experience highly preferred).
• Minimum of 1 year management experience and/or in a leadership role leading others.
• Experience implementing medical device products highly preferred.
• Demonstrated experience providing education or professional services in complex clinical environments.
• Demonstrated leadership ability, team management, and excellent interpersonal communication skills.
• Strong understanding of healthcare workflows, infusion practices, and adult learning principles.
• Proven ability to collaborate cross-functionally and build strong internal and customer relationships.
• Knowledge of EMR/EHR integration (Epic, Cerner, Meditech).
• Ability to work well in a collaborative environment and willingness to multitask and be hands-on.
• Demonstrated ability to develop strong working relationships with internal departments and external customers.
• Intermediate proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Travel is required to attend meeting/trainings/programs at client locations (*up to 50%) and is based on business need (via public transportation: air/auto); may require overnight travel.
• Must have a valid driver’s license.
• *As a general rule, travel requirement is up to 50%, however, that may vary depending on committed customer activity from month to month.
• Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.
• Demonstrated ability to prioritize and execute tasks in a dynamic environment.
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Highest level of integrity and good judgment, with the ability to effectively deal with highly sensitive, confidential information.
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
• Ability to work flexible hours and weekends as needed to meet business/customer needs.