Manager, Client Success

About the role

The Client Success team is the client account P&L owner for Veho and the primary point of contact for the entire relationship. As a Client Success Manager at Veho, you will use your dynamic set of skills to build relationships with external clients and solve their delivery and returns challenges. This requires a high degree of business acumen, strategic thinking, problem-solving, understanding of operations, cross-functional partnership, and an entrepreneurial mindset.

Responsibilities

• Retain and grow revenue within your portfolio of accounts
• Manage strategic client relationships; ensure operational alignment, error management, and continuous improvement
• Own regular operational client cadence and relationships with your respective book of business
• Partner with the Veho Expansion team to develop a client expansion strategy that addresses our client's needs and grows the partnership
• Understand and drive insights into client business goals as well as anticipate future needs to deliver efficient solutions
• Develop standard methodologies and process strategies in a high-growth, evolving business unit
• Drive planning sessions to ensure our clients can fully utilize Veho to meet their performance, delivery, and operational efficiency goals
• Conduct quarterly business reviews and check in points with key clients to identify any performance gaps, volume changes, and wins
• Understand client challenges using your strong interpersonal skills and data-driven approach to problem-solving
• Elicit client feedback to act as an internal advocate for our clients
• Communicate regularly with the customer to evaluate satisfaction

Requirements

• BA/BS degree or similar college-level education
• 4+ years of relevant professional working experience, experience in a start-up (Digital/Technology), Operations or entrepreneurial/founder experience
• High degree of emotional intelligence
• Proven success in solving operational challenges with a creative, data-first approach
• Experience building relationships with executive-level external clients through active listening
• Experience in data analysis; strong Excel/Google Sheet skills, SQL is a plus
• Leadership in developing world class client presentations/QBR leadership
• Ability to thrive in a fast-paced environment and meet specific goals
• Advanced level of cross-functional collaboration and execution of changes to established processes
• Experience within consulting, logistics, e-commerce, or transport-tech industries
• Experienced in on-boarding clients; implementation and integration experience

Qualifications

• Strong interpersonal skills
• Data-driven approach to problem-solving
• Entrepreneurial mindset
• Understanding of operations
• Cross-functional partnership

Skills

• Business acumen
• Strategic thinking
• Problem-solving
• Operational alignment
• Error management
• Continuous improvement
• Client relationship management
• Client expansion strategy development
• Data analysis
• Excel/Google Sheets skills
• SQL skills
• Leadership in client presentations/QBRs
• Fast-paced environment adaptation
• Collaboration and change execution
• On-boarding and implementation experience

Benefits

• Championship team, merit-based culture
• Generous equity and career growth opportunities

Pay

TBD

Schedule

TBD