Manager, Client Success

Brief Description

The Manager, Client Success is responsible for supporting the successful delivery of client programs and initiatives by coordinating projects, managing accounting activities, and fostering strong client relationships. This role serves as a key liaison between clients and internal teams, ensuring all stakeholders have the information and resources needed to execute against the approved scope and meet client objectives.

Responsibilities

• Partner with the Associate Vice President of Client Success to support the execution of client strategies, contractual obligations, and account objectives.
• Build and maintain positive working relationships with clients and internal stakeholders, serving as a key point of contact for day-to-day account needs.
• Collaborate with cross-functional teams, including Creative, Audience Planning, Analytics, Data & Analytics, and other departments, to ensure timely completion of client deliverables.
• Track project deliverables and client commitments across assigned accounts, proactively identifying potential risks or delays and communicating them to appropriate stakeholders.
• Support client satisfaction by assisting with issue resolution, facilitating follow-up, and ensuring client requests are addressed promptly.
• Schedule and coordinate client and internal meetings, assisting with agenda development and preparation of meeting materials as needed.
• Capture, organize, and distribute meeting notes, key decisions, action items, and next steps to ensure clear communication and accountability.
• Participate in recurring internal status meetings, providing updates on project progress, client needs, upcoming milestones, and deliverables.
• Support the overall health and growth of client accounts by helping maintain strong client relationships and identifying opportunities to enhance service delivery.
• Aid in the day-to-day management of assigned accounts, ensuring projects remain organized, on schedule, and aligned with client expectations.
• Identify process improvements, operational gaps, and client needs, bringing recommendations forward to improve efficiency and client experience.
• Provide support to directors and other team members on special projects and additional assignments as needed.

Requirements

• 3+ years of agency experience
• Direct marketing fundraising experience highly desirable
• Bachelor’s degree (B.A. or B.S.) or equivalent from accredited college or university
• Ability to work in a team environment to meet client goals
• Solid understanding of a direct response/direct marketing program
• Friendly, customer-service oriented attitude
• Strong written and verbal communication skills
• Exceptional attention to detail and strong organizational/project management skills
• Self-motivated and solutions-oriented, with the ability to anticipate client and organizational needs
• Proficiency with Microsoft Office suite of products including Outlook, Word, Excel, PowerPoint, SharePoint and Teams
• Ability to learn and adapt quickly to various communication and workflow platforms such as Workfront, NetSuite, Salesforce, Asana, How

Qualifications

• Self-starter with strong organizational skills and the ability to work independently while seeking guidance when needed

Skills

• Project Management
• Client Relationship Management
• Collaboration
• Communication
• Organizational Skills

Benefits

• Comprehensive healthcare
• Paid holidays
• Generous paid time off

Pay

• TBD

Schedule

• TBD

Contact Information

For more information, visit www.WeAreMoore.com.