Manager, Client Success
Ladders · United States · 6 days ago
RemoteRemoteBusiness Development$102k–$162k/yrFull-time
Responsibilities
- Drive effective implementation of client engagements
- Guide the professional growth of Account Managers
- Develop and deliver Quarterly Business Reviews (QBRs)
- Extract insights for program optimization
- Review monthly reports to demonstrate program ROI
- Generate new business opportunities with Sales team
- Ensure consistent usage of project management tools for operations
- Collaborate with leadership on training materials
- Provide customer feedback to relevant departments
- Stay updated on industry trends and regulations
Qualifications
- 3+ years of experience leading customer success teams
- 8+ years in Pharmaceutical client/account management
- Strong written and verbal communication skills
- Excellent relationship management abilities
- Analytical mindset with a focus on data-driven solutions
- Creative problem-solving skills
- Proficient with CRM and project management tools
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Employee Stock Purchase Plan (ESPP)
- Unlimited vacation days
- 13 paid holidays
- 72 hours of sick leave
- Mental wellness and financial wellness programs
- Fertility benefits
- Generous parental leave
- Pet insurance
- Company-paid short-term and long-term disability