Manager Client Success

PURPOSE AND SCOPE

The Client Success Manager develops, interprets and implements complex financial and/or accounting concepts for financial planning and control. The Client success manager performs economic research and studies in areas of business analysis within the assigned function(s).

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Act as the primary point of contact and liaison between clients and revenue cycle operations team
• Analyze and communicate key revenue cycle performance metrics including AR, cash collections, denial trends, reimbursement performance, and write-offs
• Present financial and operational performance results to physician partners and executive stakeholders
• Lead review(s) of submitted data for accuracy and integrity; addressing discrepancies and adverse trends as necessary.
• Develop and deliver compelling performance narratives that help clients understand results, trends and opportunities
• May support management review of operations by performing cost-benefit analyses comparing diverse operating programs; reviewing financial requests and/or exploring alternative finance methods as necessary
• Mentor other staff as applicable
• Afford assistance with various projects as assigned by a direct supervisor
• Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelor's Degree required; Advanced Degree desirable

EXPERIENCE AND REQUIRED SKILLS

• 5 - 8 years' related experience; or a Master's degree with 3 years' experience; or a PhD without experience
• Excellent computer skills with advanced proficiency in word processing, spreadsheet, database, presentation and email applications
• Experience in business warehouse (BW) and financial systems preferred (e.g., SAP, etc.)
• Detail oriented with strong analytical and organizational skills
• Excellent oral and written communication skills to effectively communicate with all levels of management.

Additional Information

If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form (smartsheet.com)

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. EOE, disability/veterans