Manager, Client Services (PNW)

What You'll Be Doing

• Lead and develop a team of Account Managers (AMs), fostering a collaborative, high-performance culture focused on client retention, revenue growth, and strategic partnership
• Set clear expectations for success by tracking and evaluating quarterly revenue targets, ensuring consistent performance and accountability across the team
• Coach AMs to develop and execute strategic account plans that drive results, providing hands-on support for key and high-potential accounts
• Reinforce a commercial mindset that empowers AMs to own the full client lifecycle, from onboarding through renewal and expansion
• Hire, onboard, and develop top talent, ensuring each team member has a clear growth path and is equipped to deliver exceptional client outcomes
• Identify and implement opportunities to improve team efficiency through new tools, streamlined processes, or enhanced training and education
• Partner with cross-functional leaders to represent the Client Services perspective, sharing insights and driving solutions that improve both client and internal outcomes
• Serve as a senior point of contact for major client initiatives, building relationships with senior stakeholders and providing strategic consultation
• Provide expert guidance on StackAdapt’s DSP, including campaign setup, performance analysis, optimization, and new opportunities to achieve client KPIs
• Lead in-person and virtual client engagements such as presentations, Quarterly Business Reviews, and training sessions
• Travel as required to support client and team needs

What You'll Bring to the Table

• 3+ years of experience managing and developing high-performing teams, with a proven ability to lead from the front and inspire excellence
• 5+ years of experience in account management, campaign strategy, or execution within the programmatic, adtech, or martech space
• Deep understanding of Real-Time Bidding (RTB) and programmatic advertising, with hands-on experience using DSPs and Ad Networks
• Familiarity with self-serve advertising platforms such as Google Ads, Facebook Ads, or other DSPs
• Strong track record of managing senior client relationships, driving revenue growth, and delivering measurable business outcomes
• Ability to simplify and communicate technical concepts with confidence, leveraging platform expertise to support client success
• Demonstrated success in solving complex challenges through data-driven decision-making and scalable, creative solutions
• Collaborative and influential partner who works effectively across departments to implement new ideas and optimize performance
• Highly organized and detail-oriented, with strong time management and prioritization skills
• Proactive, solutions-focused leader who thrives in a fast-paced and evolving environment
• Exceptional written and verbal communication skills, with the ability to build trust and alignment across teams and clients
• Genuine passion for digital advertising and curiosity about emerging technologies and industry trends