Manager, Client Services
Valley Bank · Chicago, IL · 2 wk ago
Business DevelopmentFull-time
Responsibilities
- Manage efforts for the Corporate and Middle Market Commercial Servicing team to provide elite service.
- Partner and collaborate with the leaders within the assigned market vertical (Commercial Real Estate, Corporate -Industries, Healthcare, International - Tech, etc.) to ensure consistent communication and elite service is being maintained.
- Train and manage a team of qualified specialists and team leaders to support the assigned market vertical.
- Cover hiring, coaching, development and performance evaluations for staff.
- Establish and maintain working relationships with key business partners in deposit operations, customer care, treasury solutions, product team, and other commercial departments.
- Review tasks and implement process improvements and efficiencies.
- Ensure the team is kept informed of all updated processes and procedures.
Required Skills
- Extensive knowledge of all bank products, services, policies and procedures.
- Self-starter with the ability to work in a fast-paced environment.
- Proficient PC skills with Microsoft Office applications and e-mail as well as Bank core systems and other support systems such as SalesForce.
- High degree of detail orientation.
- Able to perform complex assignments involving a high degree of mental alertness and application of sound judgment and above average analytical ability.
- Excellent written and verbal communications required to communicate effectively to both external clients as well as internal technical project teams.
- Must be able to multi-task effectively and prioritize workflow.
- Knowledge of Commercial and Corporate Deposit Account Types.
- Knowledge of Treasury Management products, services, core and business online banking platforms.
Required Experience
- High School diploma or GED with 5+ years banking experience.
- Bachelor's degree or experience working with a variety of Commercial/Corporate businesses such as Commercial Real Estate, Healthcare, Government entities, Commercial and Industrial entities, etc. preferred.