Manager, Client Services

Responsibilities

• Working closely with the Executive Director, facilitate the day-to-day activities and ensure that materials (video, audio, subtitles, closed caption files, etc.) are delivered by client’s request and contractual obligation.
• Review and analyze contracts and/or client orders, to fulfill SPE obligations regarding distribution of materials.
• Maintain all servicing activity on designated SPE tracking system for allocated territories to track status of client’s delivery.
• Supervise coordinators and directly manage all servicing activity through direct reports for allocated territories.
• Conduct daily communication with third party vendors and DCS internal manufacturing departments.
• Support and participate in internal and external matrix teams involved in special initiatives and projects.
• Conduct current and library research as assigned.

Requirements

• Work Experience: 3 to 5 years of Film and/or TV sales servicing experience and managing a team.
• Education: BA/BS degree
• Knowledge of:
• Material distribution and general sales servicing of product for the TV/PPV/VOD markets
• Video, audio and subtitle/cc elements (digital and physical)
• Digital delivery
• Rejection resolution
• Industry developments (clients, competitors, technology)
• Skill In:
• General computer applications such as Xytech and Microsoft Office
• Excellent interpersonal skills and communication skills
• Ability To:
• Make decisions with limited supervisor input
• Organize data from a variety of sources and communicate information clearly
• Identify clear priorities and meet department goals
• Crosstrain and collaborate with various groups
• Manage costs within budgetary constraints
• Be a versatile learner, open to change and the challenge of unfamiliar tasks

Pay

The anticipated base salary for this position is $92,000 to $97,000. This role may also qualify for annual incentive and/or comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

Benefits

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

SPE will consider qualified applicants with arrest or conviction records in accordance with applicable law.