Manager, Client Experiences, Bespoke

About the role

Bespoke is a sports and entertainment consulting and experiential marketing agency that assists brands in selecting the right partnerships and maximizing their sponsorship investment. We are a collective of experienced sports and entertainment marketers who broke out of the big agency world to deliver a more personalized service offering to brands. Combining years of industry experience and invaluable professional relationships, Bespoke provides thoughtful senior-level counsel and custom marketing solutions that are specifically tailored for individual brands.

Responsibilities

• Work closely with the client team to implement and execute the program(s) as it aligns with the client’s goals and objectives
• Serve as primary point of contact for clients and partners, setting the tone for regular and informal check-ins, status meetings, troubleshooting and advancing the business
• Demonstrate strategic and creative thinking, problem solving, and individual initiative as a trusted advisor, leader and teammate
• Maintain a good working relationship with key stakeholders and work alongside client partners to creatively solve business challenges, successfully manage projects through problem solving and flawless execution
• Use forward thinking initiative to proactively bring ideas to clients that can continue to deliver upon their goals & objectives
• Provide excellent client service through quick response times and effectively delivering and meeting client expectations, ensuring highest level of satisfaction
• Insatiable learning drive to understand the competitive landscape and industry trends to help drive forward thinking results for clients
• Genuine eagerness to work with, mentor, encourage and learn from a diverse and talented team
• Play an active role driving integration, collaboration, communications and best practice sharing across the organization
• Provide reports and updates to internal and external teams as needed
• Cooperatively take on other duties, roles or responsibilities as assigned

Qualifications

• College degree with 5+ years of relevant experience with a minimum of 2 years of direct experience in client & project management within a consulting organization, agency, brand, or team/league
• Thorough understanding of the sports, media and entertainment landscape
• Excellent business writing, presentation, communication and interpersonal skills
• Desire to work in a fast-paced, evolving, growing, dynamic and challenging environment
• Strong interpersonal skills and the ability to build and foster key business relationships
• Creative & adaptive individual that can interface with senior-level executives
• Excellent attention to detail with a solution-oriented mindset, willing to problem solve on short timelines
• Experience in development and management of budgets
• Ability to remain calm under pressure, multi-task and prioritize workload while coordinating with others to proactively meet deadlines
• Must be comfortable working independently under deadlines and as an integral part of a team
• High-level proficiency with Microsoft Office applications; advanced skills in PowerPoint, Word and Excel for deck development and budget management
• Ability to work traditional and non-traditional office hours as needed
• Willingness to travel to various event locations for both planning meetings as well as execution of client programs