Manager, Client Experience Strategy

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), Zeta’s vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform—powered by one of the industry’s largest proprietary databases and AI. Enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Founded in 2007 by David A. Steinberg and John Sculley, Zeta is headquartered in New York City with offices around the world.

About the role

We are looking for a motivated Manager, Client Experience Strategy to join our team. In this role, you will support the Strategic Account Director in delivering forward-thinking insights for clients by leveraging Business Intelligence deliverables and audience strategies to drive measurable results. You'll coordinate deliverables, roadmaps, key projects, and internal team integration across sales, media, account, and analytics to align goals, resolve issues, and maximize client satisfaction—all while strengthening relationships and turning data into actionable recommendations. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote.

Responsibilities

• Orchestrate the delivery of forward-thinking insights by coordinating internal teams and resources—leveraging Business Intelligence deliverables and audience strategies—under the oversight of the Strategic Account Director to help drive measurable results for clients.
• Serve as the point of contact for clients, helping to align internal resources and coordinate delivery to execute campaigns and initiatives.
• Collaborate closely with internal teams—including sales, media, account, and analytics—to manage timelines, resolve issues, and keep campaigns on track.
• Analyze reports and data from the Zeta Marketing Platform (ZMP) to identify trends, opportunities, and actionable recommendations for improvement.
• Activate ZMP solutions by ensuring proper set-up and delivery in collaboration with internal stakeholders.
• Assist in client meetings, presentations, and reviews by leading agenda development across teams, recapping key points afterward, and providing clear next steps to keep all stakeholders aligned—helping communicate progress, performance, and forward-thinking insights.
• Support the onboarding and activation of first-party (1P) data, helping maximize its use in campaigns and drive greater client value.
• Identify potential risks or obstacles to delivery, escalating issues when necessary and proactively offering solutions.

Requirements

• 2–4 years of account management experience at a digital agency.
• Strong organizational skills with the ability to handle multiple priorities.
• Analytical mindset and problem-solving abilities.
• Experience with 1st-party audience strategy and development.
• Proficiency in Microsoft Office Suite.
• Collaborative team player who performs well in a fast-paced environment.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.

Benefits

• Unlimited PTO.
• Excellent medical, dental, and vision coverage.
• Employee Equity.
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance.

Pay

The salary range for this role is $70,000–$90,000, depending on location and experience.