Manager, Client Delivery Team

Responsibilities

• Lead, coach, and develop a team of Client Delivery Managers.
• Establish clear performance expectations and provide ongoing feedback.
• Monitor workload and allocate resources effectively.
• Foster a culture of accountability and collaboration.
• Oversee execution of marketing campaigns from strategy through delivery.
• Ensure accuracy of timelines, proofs, data, and production specifications.
• Provide guidance on complex campaigns and resolve escalations.
• Drive consistent and scalable execution processes.
• Serve as escalation point for client delivery challenges.
• Support client communication and expectation management.
• Build client confidence through strong execution.
• Enhance overall client experience.
• Standardize workflows and best practices.
• Identify inefficiencies and implement improvements.
• Drive cross-functional alignment.
• Support new tools and technologies adoption.
• Maintain visibility into campaign status and risks.
• Monitor performance and report metrics.
• Ensure alignment with scope and timelines.
• Capture learnings for continuous improvement.

Requirements

• Bachelor’s degree in Business or related field.
• 7+ years of experience in campaign execution or project management.
• 7+ years of experience in print production.
• 2+ years of leadership experience.
• Strong cross-functional collaboration skills.
• Excellent communication and problem-solving skills.

Qualifications

• Bachelor’s degree in Business or related field.
• 7+ years of experience in campaign execution or project management.
• 7+ years of experience in print production.
• 2+ years of leadership experience.
• Strong cross-functional collaboration skills.
• Excellent communication and problem-solving skills.

Skills

• Team Leadership & People Management
• Campaign Execution Oversight
• Client Relationship Management
• Operational Excellence & Process Improvement
• Planning, Reporting & Accountability

Benefits

Franklin Madison provides a comprehensive benefits package which includes life, AD&D, short-term/long-term disability, medical, vision, and dental insurance coverage, as well as an optional 401(k) savings plan with a 4% company match and a generous time off policy.

Pay

Salary range starting at $100,000+/yr plus bonus opportunities.

Schedule

N/A