Manager, Client Analyst

About Our Client

The organization operates in the healthcare technology sector, helping payers and providers improve decision-making across the care continuum. By combining clinical intelligence with AI-powered solutions, it helps optimize the speed, cost, and quality of care while reducing administrative burdens. Its technology also supports payment integrity and transparency through AI-driven clinical and coding validation, helping reduce waste and improve patient outcomes.

About the Opportunity

The Manager, Client Analyst leads a team responsible for delivering value to Platform-as-a-Service customers through the design, implementation, and management of prior authorization decision automation programs. This role combines people leadership, client consulting, data analysis, and technical planning to ensure successful automation throughout the customer lifecycle. The position plays a key role in improving client outcomes, scaling team operations, and translating customer needs into actionable product and implementation strategies.

Responsibilities

• Manage, mentor, and develop a team while facilitating execution, prioritization, and professional growth.
• Consult with clients to design decision automation programs and develop strategic implementation roadmaps.
• Improve team scalability and efficiency through process improvements, analytics, and operational enhancements.
• Collaborate with Product, Development, Design, and Engineering teams to scope product features and improvements.
• Translate client requirements and business needs into detailed technical blueprints for implementation.
• Analyze authorization and claims data to identify insights, trends, and opportunities for improvement.
• Develop and maintain analytical reports and dashboards for internal and client stakeholders.
• Monitor client KPIs and oversee automation performance throughout the customer lifecycle.
• Identify opportunities to improve client engagement, operational efficiency, and automation outcomes.
• Translate complex client challenges into actionable recommendations and product improvements.

Requirements

• 8+ years of experience in a data-centric, client-facing role.
• Bachelor’s degree required; MBA, MPH, or equivalent advanced degree preferred.
• Understanding of healthcare systems, terminology, workflows, and regulations preferred.
• Awareness of ethical considerations related to healthcare data management and decision automation.
• Proficiency in SQL and data visualization tools such as Tableau or Power BI.
• Strong leadership, client management, consulting, and communication skills.
• Ability to manage multiple priorities independently in a fast-paced environment.
• Experience collaborating cross-functionally and translating complex business problems into product or process improvements.
• Management consulting or HealthTech experience preferred.

Pay

Annual salary range of $115,000–$130,000. Additional compensation may include a bonus and comprehensive benefits.