Manager, Client Accounts
DLA Piper · Seattle metropolitan area, WA · 3 wk ago
Hybrid$113k–$179k/yrFull-time
We need to output HTML fragment with sections: h3 headings for sections present: About the role? The posting includes a Summary paragraph. Could treat that as About the role. Also Responsibilities, Desired Skills (maybe Skills), Minimum Education, Preferred Education, Minimum Years Of Experience, etc. But we should combine into logical sections: maybe About the role (summary), Responsibilities, Qualifications (education, experience, skills), Benefits (benefits mentioned), Pay (salary range), Schedule (hybrid work schedule). Must only include sections if posting has real specific content. Avoid filler like "commensurate with experience". We have specific content: location hybrid schedule, salary range, benefits (medical/dental/vision insurance, 401(k)). So we can include Benefits, Pay, Schedule sections.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, accommodation, application process, disclaimer, etc. Also remove navigation/legal etc.
We need to preserve all substantive information: summary, responsibilities list, desired skills list, education requirements, experience requirements, computer skills, etc. Also physical demands? Might be considered substantive but maybe not needed? It's part of job description; we could include under Qualifications or a separate section like Working Conditions. But we can include as part of Qualifications or a separate section "Work Environment". However we need to avoid creating sections with filler. The physical demands is specific content; we could include under a section "Work Environment" or "Physical Demands". But we need to decide sections: About the role (summary), Responsibilities, Qualifications (education, experience, skills), Benefits, Pay, Schedule. Physical demands could be part of Qualifications or Work Environment; but we have no heading for Work Environment in rules list; but we could still create a heading if we think it's substantive. The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exhaustive; we can use other headings if needed? It says use h3 for section headings (e.g. those). Likely we should stick to those categories. Physical demands could go under Qualifications or maybe under Responsibilities? Not ideal. Could include under Qualifications as a bullet? Might be okay.
We must not invent or summarize away detail. Must preserve all substantive information. So we need to include everything: summary, responsibilities (list), desired skills (list), education (minimum, preferred), experience (minimum years, preferred), computer skills, etc. Also physical demands, work environment (hybrid). Also benefits, pay, schedule.
We need to format lists with
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exhaustive; we can use other headings if needed? It says use h3 for section headings (e.g. those). Likely we should stick to those categories. Physical demands could go under Qualifications or maybe under Responsibilities? Not ideal. Could include under Qualifications as a bullet? Might be okay.
We must not invent or summarize away detail. Must preserve all substantive information. So we need to include everything: summary, responsibilities (list), desired skills (list), education (minimum, preferred), experience (minimum years, preferred), computer skills, etc. Also physical demands, work environment (hybrid). Also benefits, pay, schedule.
We need to format lists with - . For prose use
. For headings use
.
We must not include boilerplate: EEO, accommodation, application process, disclaimer, agency applications, immigration sponsorship, relocation assistance, equal opportunity, job applicant poster viewing center, etc.
Also remove duplicated lines.
Let's extract content:
Summary paragraph: "The Manager, Client Accounts, working in collaboration with and in support of the firm’s strategic initiatives, will be responsible for ensuring the exceptional delivery of Billing support to senior management, lawyers, and firm clients. This position will provide thought leadership in the development and implementation of best practices in Billing processes, ensuring alignment with the firm’s strategic goals."
Location: "This position can sit in any of our US offices and offers a hybrid work schedule."
Responsibilities list (multiple sentences). We'll convert each sentence to a bullet.
Desired Skills list: bullet points.
Minimum Education: "High School Diploma or GED."
Preferred Education: "Bachelor’s Degree in Finance, Accounting or similar field highly preferred."
Minimum Years Of Experience: "7 years of experience in a billing function in a law or professional services firm. Two years of experience in a management or supervisory position is highly preferred."
Computer skills: "Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred). Advanced experience with e-Billing applications is required."
Essential Job Expectations: list of expectations (communicate effectively, produce high-quality work, meet deadlines, comply with firm policies, maintain confidences). Could be part of Qualifications or Requirements.
Physical Demands: "Sedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international."
Work Environment: "The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future."
Benefits: "We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k)."
Pay: "The firm’s expected hiring range for this position is $112,879 - $179,481 per year depending on the candidate’s geographic market location. The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications."
Schedule: Already mentioned hybrid work schedule in location; also work environment hybrid. So we can have Schedule section: hybrid work schedule.
We must not create sections with filler like "not specified". All sections have content.
We need to decide which sections to output: About the role (summary), Responsibilities, Qualifications (maybe combine education, experience, skills, expectations, physical demands), Benefits, Pay, Schedule.
We could also have a separate "Skills" section for desired skills. But we have Qualifications and Skills as examples. Could split: Qualifications (education, experience), Skills (desired skills, computer skills, essential expectations). But we must avoid too many thin sections. Perhaps combine into Qualifications (education, experience, skills, expectations, physical demands). That's okay.
Let's craft HTML:
About the role
Summary text.
Responsibilities
- ...
...
Qualifications
Education: Minimum: High School Diploma or GED. Preferred: Bachelor’s Degree in Finance, Accounting or similar field highly preferred.
Experience: Minimum 7 years of experience in a billing function in a law or professional services firm. Two years of experience in a management or supervisory position is highly preferred.
Skills: Strong communication and interpersonal skills; team-oriented; ability to work effectively and collaboratively in a fast-paced environment which may require long hours; strong attention to detail; ability to troubleshoot and resolve complex problems; proven analytical skills; ability to work independently and take direction well; ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures; sound judgment and decision-making skills.
Technical skills: Advanced proficiency of Excel; accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred); advanced experience with e-Billing applications required.
Essential job expectations: Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences; produce high-quality work and respond to correspondence in an efficient, timely, and professional manner; meet deadlines, manage competing priorities, and commit to meeting high standards; comply with firm policies and procedures; maintain confidences as required in a law firm environment.
Physical demands: Sedentary work: primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects; involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international.
Benefits
We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).
Pay
The firm’s expected hiring range for this position is $112,879 - $179,481 per year depending on the candidate’s geographic market location. The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications.
Schedule
This position offers a hybrid work schedule; the individual may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, determined in coordination with the hiring manager or supervisor and subject to modification by the firm’s discretion.
We need to ensure we didn't repeat job title. No markdown. Output only HTML fragment.
Check for any boilerplate leftover: we removed accommodation, application process, disclaimer, EEO, agency applications, immigration sponsorship, relocation assistance, equal opportunity, job applicant poster viewing center. Good.
Check for duplicated lines: we have location and schedule both mention hybrid; we kept schedule section summarizing hybrid. Might be okay.
Check that we preserved all substantive info: summary, responsibilities (converted to bullet list), desired skills (we included in Skills bullet), education, experience, computer skills, essential expectations, physical demands, benefits, pay, schedule. Did we miss any responsibility bullet? Let's list responsibilities from original:
- Partners with stakeholders to understand business needs, implement best practices for Global Billing and Reporting, and drive results through innovation and thought leadership.
- Leads Client Account Analysts, ensuring alignment with firm billing practices, policies, and procedures while providing daily supervision, support, and guidance.
- Oversees monthly billing close and open processes, provides issue-resolution guidance, and escalates delays or concerns to senior leadership.
- Ensures assignments are completed timely and meet internal and external client expectations.
- Meets regularly with direct reports to provide coaching, training, development feedback, performance reviews, and annual review discussions.
- Provides training to promote consistent application of global billing and reporting processes and policies across the department.
- Onboards new team members and provides guidance on global billing and reporting processes, procedures, and required training.
- Serves as an escalation point for clients, attorneys, and business professionals; researches and resolves issues, including account analysis, to support timely resolution.
- Escalates unresolved global billing or reporting issues to senior management to support timely resolution.
- Tracks team metrics, analyzes service-level trends, and implements solutions to maintain exceptional client service.
- Creates, maintains, and validates complex monthly reporting; identifies additional reporting needs to strengthen client support.
- Supports project management initiatives and leads projects through planning, development, and execution.
- Meets regularly with assigned team members, prepares agendas, and tracks key discussion items.
- Tracks and resolves daily tickets assigned to Analysts in the Reports, Time Inquiries, and US Global Billing ServiceNow queues.
- Performs other duties as assigned.
We need to include all these as bullet points. Let's craft them.
Also desired skills list: we captured many but need to ensure we didn't miss any: "Strong communication and interpersonal skills required to interact with business professionals and timekeepers. Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs. Must have strong attention to detail. Ability to troubleshoot and resolve complex problems required. Must have proven analytical skills. Has the ability to work independently and is able to take direction well. Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team. Must exercise sound judgment and decision-making skills."
We included those.
Also "Minimum Education High School Diploma or GED." "Preferred Education Bachelor’s Degree in Finance, Accounting or similar field highly preferred." "Minimum Years Of Experience 7 years of experience in a billing function in a law or professional services firm. Two years of experience in a management or supervisory position is highly preferred." "Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred). Advanced experience with
. For headings use
.
We must not include boilerplate: EEO, accommodation, application process, disclaimer, agency applications, immigration sponsorship, relocation assistance, equal opportunity, job applicant poster viewing center, etc.
Also remove duplicated lines.
Let's extract content:
Summary paragraph: "The Manager, Client Accounts, working in collaboration with and in support of the firm’s strategic initiatives, will be responsible for ensuring the exceptional delivery of Billing support to senior management, lawyers, and firm clients. This position will provide thought leadership in the development and implementation of best practices in Billing processes, ensuring alignment with the firm’s strategic goals."
Location: "This position can sit in any of our US offices and offers a hybrid work schedule."
Responsibilities list (multiple sentences). We'll convert each sentence to a bullet.
Desired Skills list: bullet points.
Minimum Education: "High School Diploma or GED."
Preferred Education: "Bachelor’s Degree in Finance, Accounting or similar field highly preferred."
Minimum Years Of Experience: "7 years of experience in a billing function in a law or professional services firm. Two years of experience in a management or supervisory position is highly preferred."
Computer skills: "Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred). Advanced experience with e-Billing applications is required."
Essential Job Expectations: list of expectations (communicate effectively, produce high-quality work, meet deadlines, comply with firm policies, maintain confidences). Could be part of Qualifications or Requirements.
Physical Demands: "Sedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international."
Work Environment: "The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future."
Benefits: "We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k)."
Pay: "The firm’s expected hiring range for this position is $112,879 - $179,481 per year depending on the candidate’s geographic market location. The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications."
Schedule: Already mentioned hybrid work schedule in location; also work environment hybrid. So we can have Schedule section: hybrid work schedule.
We must not create sections with filler like "not specified". All sections have content.
We need to decide which sections to output: About the role (summary), Responsibilities, Qualifications (maybe combine education, experience, skills, expectations, physical demands), Benefits, Pay, Schedule.
We could also have a separate "Skills" section for desired skills. But we have Qualifications and Skills as examples. Could split: Qualifications (education, experience), Skills (desired skills, computer skills, essential expectations). But we must avoid too many thin sections. Perhaps combine into Qualifications (education, experience, skills, expectations, physical demands). That's okay.
Let's craft HTML:
About the role
Summary text.
Responsibilities
- ... ...
Qualifications
Education: Minimum: High School Diploma or GED. Preferred: Bachelor’s Degree in Finance, Accounting or similar field highly preferred.
Experience: Minimum 7 years of experience in a billing function in a law or professional services firm. Two years of experience in a management or supervisory position is highly preferred.
Skills: Strong communication and interpersonal skills; team-oriented; ability to work effectively and collaboratively in a fast-paced environment which may require long hours; strong attention to detail; ability to troubleshoot and resolve complex problems; proven analytical skills; ability to work independently and take direction well; ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures; sound judgment and decision-making skills.
Technical skills: Advanced proficiency of Excel; accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred); advanced experience with e-Billing applications required.
Essential job expectations: Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences; produce high-quality work and respond to correspondence in an efficient, timely, and professional manner; meet deadlines, manage competing priorities, and commit to meeting high standards; comply with firm policies and procedures; maintain confidences as required in a law firm environment.
Physical demands: Sedentary work: primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects; involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international.
Benefits
We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).
Pay
The firm’s expected hiring range for this position is $112,879 - $179,481 per year depending on the candidate’s geographic market location. The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications.
Schedule
This position offers a hybrid work schedule; the individual may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, determined in coordination with the hiring manager or supervisor and subject to modification by the firm’s discretion.
We need to ensure we didn't repeat job title. No markdown. Output only HTML fragment. Check for any boilerplate leftover: we removed accommodation, application process, disclaimer, EEO, agency applications, immigration sponsorship, relocation assistance, equal opportunity, job applicant poster viewing center. Good. Check for duplicated lines: we have location and schedule both mention hybrid; we kept schedule section summarizing hybrid. Might be okay. Check that we preserved all substantive info: summary, responsibilities (converted to bullet list), desired skills (we included in Skills bullet), education, experience, computer skills, essential expectations, physical demands, benefits, pay, schedule. Did we miss any responsibility bullet? Let's list responsibilities from original: - Partners with stakeholders to understand business needs, implement best practices for Global Billing and Reporting, and drive results through innovation and thought leadership. - Leads Client Account Analysts, ensuring alignment with firm billing practices, policies, and procedures while providing daily supervision, support, and guidance. - Oversees monthly billing close and open processes, provides issue-resolution guidance, and escalates delays or concerns to senior leadership. - Ensures assignments are completed timely and meet internal and external client expectations. - Meets regularly with direct reports to provide coaching, training, development feedback, performance reviews, and annual review discussions. - Provides training to promote consistent application of global billing and reporting processes and policies across the department. - Onboards new team members and provides guidance on global billing and reporting processes, procedures, and required training. - Serves as an escalation point for clients, attorneys, and business professionals; researches and resolves issues, including account analysis, to support timely resolution. - Escalates unresolved global billing or reporting issues to senior management to support timely resolution. - Tracks team metrics, analyzes service-level trends, and implements solutions to maintain exceptional client service. - Creates, maintains, and validates complex monthly reporting; identifies additional reporting needs to strengthen client support. - Supports project management initiatives and leads projects through planning, development, and execution. - Meets regularly with assigned team members, prepares agendas, and tracks key discussion items. - Tracks and resolves daily tickets assigned to Analysts in the Reports, Time Inquiries, and US Global Billing ServiceNow queues. - Performs other duties as assigned. We need to include all these as bullet points. Let's craft them. Also desired skills list: we captured many but need to ensure we didn't miss any: "Strong communication and interpersonal skills required to interact with business professionals and timekeepers. Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs. Must have strong attention to detail. Ability to troubleshoot and resolve complex problems required. Must have proven analytical skills. Has the ability to work independently and is able to take direction well. Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team. Must exercise sound judgment and decision-making skills." We included those. Also "Minimum Education High School Diploma or GED." "Preferred Education Bachelor’s Degree in Finance, Accounting or similar field highly preferred." "Minimum Years Of Experience 7 years of experience in a billing function in a law or professional services firm. Two years of experience in a management or supervisory position is highly preferred." "Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred). Advanced experience with