Manager, Client Accounts
for section headings. Use - for lists. Use
for prose.
We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove disclaimer? The disclaimer is legal boilerplate; we should remove. Also remove "Application Process", "Accommodation", etc. Also remove "DLA Piper is an equal opportunity employer..." etc. Also remove "Job applicant poster viewing center."
We need to preserve all substantive information: summary, location, responsibilities, desired skills, minimum education, preferred education, minimum years of experience, strong computer skills, essential job expectations (maybe as a section? Could be part of Responsibilities? It's separate but we can include as a section "Expectations" maybe but not required heading list; we can include as a
under a section like "Expectations". However we should only include sections when there is real specific content. The essential job expectations are specific bullet-like sentences; we could put them under a section "Expectations". But the instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It didn't list Expectations but we can still use a heading if appropriate? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. But better to stick to those categories if possible. Expectations could be part of Responsibilities or Qualifications. Could incorporate into Responsibilities as prose.
We also have Physical Demands and Work Environment - could be part of Requirements? Might be better to include as a section "Work Environment" but not in list. Might be okay to include as a separate section with heading "Work Environment". However instruction says prefer a few substantive sections over many thin ones. So maybe combine Physical Demands and Work Environment into a section "Working Conditions". But not in the given examples. Might be safer to include as a subsection under Responsibilities? Probably better to create a section "Work Environment" as it's substantive.
Also we have compensation: "The firm’s expected hiring range for this position is $112,879 - $179,481 per year depending on the candidate’s geographic market location." That's Pay info, so we should include a Pay section.
Benefits: "We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k)." That's Benefits.
Schedule: "This position can sit in any of our US offices and offers a hybrid work schedule." That's Schedule.
Location: also given.
We need to avoid filler like "commensurate with experience" etc. Not present.
We must not include duplicated lines.
Let's extract substantive content:
- Summary: "The Manager, Client Accounts, working in collaboration with and in support of the firm’s strategic initiatives, will be responsible for ensuring the exceptional delivery of Billing support to senior management, lawyers, and firm clients. This position will provide thought leadership in the development and implementation of best practices in Billing processes, ensuring alignment with the firm’s strategic goals."
- Location: "This position can sit in any of our US offices and offers a hybrid work schedule."
- Responsibilities: list of bullet points (the long paragraph with periods). We need to split into list items.
Let's parse responsibilities:
"Partners with stakeholders to understand business needs, implement best practices for Global Billing and Reporting, and drive results through innovation and thought leadership.
Leads Client Account Analysts, ensuring alignment with firm billing practices, policies, and procedures while providing daily supervision, support, and guidance.
Oversees monthly billing close and open processes, provides issue-resolution guidance, and escalates delays or concerns to senior leadership.
Ensures assignments are completed timely and meet internal and external client expectations.
Meets regularly with direct reports to provide coaching, training, development feedback, performance reviews, and annual review discussions.
Provides training to promote consistent application of global billing and reporting processes and policies across the department.
Onboards new team members and provides guidance on global billing and reporting processes, procedures, and required training.
Serves as an escalation point for clients, attorneys, and business professionals; researches and resolves issues, including account analysis, to support timely resolution.
Escalates unresolved global billing or reporting issues to senior management to support timely resolution.
Tracks team metrics, analyzes service-level trends, and implements solutions to maintain exceptional client service.
Creates, maintains, and validates complex monthly reporting; identifies additional reporting needs to strengthen client support.
Supports project management initiatives and leads projects through planning, development, and execution.
Meets regularly with assigned team members, prepares agendas, and tracks key discussion items.
Tracks and resolves daily tickets assigned to Analysts in the Reports, Time Inquiries, and US Global Billing ServiceNow queues.
Performs other duties as assigned."
We'll make each a
- .
- Desired Skills: list of bullet points (the paragraph). Let's extract:
"Strong communication and interpersonal skills required to interact with business professionals and timekeepers.
Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs.
Must have strong attention to detail.
Ability to troubleshoot and resolve complex problems required.
Must have proven analytical skills.
Has the ability to work independently and is able to take direction well.
Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team.
Must exercise sound judgment and decision-making skills."
We'll make
- each.
- Minimum Education: "High School Diploma or GED."
- Preferred Education: "Bachelor’s Degree in Finance, Accounting or similar field highly preferred."
- Minimum Years Of Experience: "7 years of experience in a billing function in a law or professional services firm. Two years of experience in a management or supervisory position is highly preferred."
- Strong computer skills: "Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred). Advanced experience with e-Billing applications is required."
- Essential Job Expectations: list:
"Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.
Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.
Meet deadlines, manage competing priorities, and commit to meeting high standards.
Comply with firm policies and procedures.
Maintain confidences as required in a law firm environment."
We could incorporate into a section "Expectations" or maybe under Responsibilities. But we have a section for Responsibilities already; we could add these as part of Responsibilities but they are expectations. Could create a section "Expectations". However instruction says prefer few substantive sections; we already have many sections: About the role (Summary), Location, Responsibilities, Desired Skills, Minimum Education, Preferred Education, Minimum Years Experience, Computer Skills, Essential Job Expectations, Benefits, Pay, Schedule, Work Environment, Physical Demands. That's many. We can combine some.
We can combine Minimum Education and Preferred Education into a section "Education". Combine Minimum Years Experience and Computer Skills into "Experience & Skills". Combine Essential Job Expectations into maybe "Expectations". Combine Physical Demands and Work Environment into "Working Conditions". That reduces sections.
But we must follow instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It didn't forbid other headings but we should stick to those if possible. Let's map:
- About the role: Summary.
- Responsibilities: the responsibilities list.
- Requirements: could include Minimum Education, Preferred Education, Minimum Years Experience, Computer Skills, Essential Job Expectations? Actually Requirements often includes education, experience, skills. So we can put those under Requirements.
- Qualifications: maybe not needed separate.
- Skills: Desired Skills could be under Skills.
- Benefits: Benefits.
- Pay: Pay.
- Schedule: Schedule.
- Location: maybe not a heading but could be part of About the role or a short p.
We need to avoid creating sections with filler. So we will produce:
About the role
Summary...
Location
This position can sit in any of our US offices and offers a hybrid work schedule.
Responsibilities
- ...
...
Requirements
Minimum Education: High School Diploma or GED.
Preferred Education: Bachelor’s Degree in Finance, Accounting or similar field highly preferred.
Minimum Years of Experience: 7 years of experience in a billing function in a law or professional services firm; two years of experience in a management or supervisory position is highly preferred.
Computer Skills: Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred). Advanced experience with e-Billing applications is required.
Essential Job Expectations: Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences; produce high-quality work and respond to correspondence in an efficient, timely, and professional manner; meet deadlines, manage competing priorities, and commit to meeting high standards; comply with firm policies and procedures; maintain confidences as required in a law firm environment.
Skills
- Strong communication and interpersonal skills required to interact with business professionals and timekeepers.
- Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs.
- Must have strong attention to detail.
- Ability to troubleshoot and resolve complex problems required.
- Must have proven analytical skills.
- Has the ability to work independently and is able to take direction well.
- Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team.
- Must exercise sound judgment and decision-making skills.
Benefits
We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).
Pay
The firm’s expected hiring range for this position is $112,879 - $179,481 per year depending on the candidate’s geographic market location.
Schedule
This position offers a hybrid work schedule (remote and in-office work).
We might also include Physical Demands and Work Environment but maybe not needed as separate sections; could be included under Requirements as a short p. But we have not included them. The instruction says preserve ALL substantive information; we must not omit Physical Demands and Work Environment. So we need to include them somewhere. Could add a section "Working Conditions" but not in the examples. However we could add a subsection under Requirements: "Working Conditions: Sedentary work: ... The individual selected for this position may have the opportunity for a hybrid work arrangement..." But we already have Schedule covering hybrid. Physical Demands: "Sedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international."
We can add a paragraph under Requirements after Computer Skills maybe.
Let's add a paragraph: "Physical Demands: Sedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role
for prose. We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove disclaimer? The disclaimer is legal boilerplate; we should remove. Also remove "Application Process", "Accommodation", etc. Also remove "DLA Piper is an equal opportunity employer..." etc. Also remove "Job applicant poster viewing center." We need to preserve all substantive information: summary, location, responsibilities, desired skills, minimum education, preferred education, minimum years of experience, strong computer skills, essential job expectations (maybe as a section? Could be part of Responsibilities? It's separate but we can include as a section "Expectations" maybe but not required heading list; we can include as a
under a section like "Expectations". However we should only include sections when there is real specific content. The essential job expectations are specific bullet-like sentences; we could put them under a section "Expectations". But the instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It didn't list Expectations but we can still use a heading if appropriate? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. But better to stick to those categories if possible. Expectations could be part of Responsibilities or Qualifications. Could incorporate into Responsibilities as prose. We also have Physical Demands and Work Environment - could be part of Requirements? Might be better to include as a section "Work Environment" but not in list. Might be okay to include as a separate section with heading "Work Environment". However instruction says prefer a few substantive sections over many thin ones. So maybe combine Physical Demands and Work Environment into a section "Working Conditions". But not in the given examples. Might be safer to include as a subsection under Responsibilities? Probably better to create a section "Work Environment" as it's substantive. Also we have compensation: "The firm’s expected hiring range for this position is $112,879 - $179,481 per year depending on the candidate’s geographic market location." That's Pay info, so we should include a Pay section. Benefits: "We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k)." That's Benefits. Schedule: "This position can sit in any of our US offices and offers a hybrid work schedule." That's Schedule. Location: also given. We need to avoid filler like "commensurate with experience" etc. Not present. We must not include duplicated lines. Let's extract substantive content: - Summary: "The Manager, Client Accounts, working in collaboration with and in support of the firm’s strategic initiatives, will be responsible for ensuring the exceptional delivery of Billing support to senior management, lawyers, and firm clients. This position will provide thought leadership in the development and implementation of best practices in Billing processes, ensuring alignment with the firm’s strategic goals." - Location: "This position can sit in any of our US offices and offers a hybrid work schedule." - Responsibilities: list of bullet points (the long paragraph with periods). We need to split into list items. Let's parse responsibilities: "Partners with stakeholders to understand business needs, implement best practices for Global Billing and Reporting, and drive results through innovation and thought leadership. Leads Client Account Analysts, ensuring alignment with firm billing practices, policies, and procedures while providing daily supervision, support, and guidance. Oversees monthly billing close and open processes, provides issue-resolution guidance, and escalates delays or concerns to senior leadership. Ensures assignments are completed timely and meet internal and external client expectations. Meets regularly with direct reports to provide coaching, training, development feedback, performance reviews, and annual review discussions. Provides training to promote consistent application of global billing and reporting processes and policies across the department. Onboards new team members and provides guidance on global billing and reporting processes, procedures, and required training. Serves as an escalation point for clients, attorneys, and business professionals; researches and resolves issues, including account analysis, to support timely resolution. Escalates unresolved global billing or reporting issues to senior management to support timely resolution. Tracks team metrics, analyzes service-level trends, and implements solutions to maintain exceptional client service. Creates, maintains, and validates complex monthly reporting; identifies additional reporting needs to strengthen client support. Supports project management initiatives and leads projects through planning, development, and execution. Meets regularly with assigned team members, prepares agendas, and tracks key discussion items. Tracks and resolves daily tickets assigned to Analysts in the Reports, Time Inquiries, and US Global Billing ServiceNow queues. Performs other duties as assigned." We'll make each a
About the role
Summary...
Location
This position can sit in any of our US offices and offers a hybrid work schedule.
Responsibilities
- ... ...
Requirements
Minimum Education: High School Diploma or GED.
Preferred Education: Bachelor’s Degree in Finance, Accounting or similar field highly preferred.
Minimum Years of Experience: 7 years of experience in a billing function in a law or professional services firm; two years of experience in a management or supervisory position is highly preferred.
Computer Skills: Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred). Advanced experience with e-Billing applications is required.
Essential Job Expectations: Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences; produce high-quality work and respond to correspondence in an efficient, timely, and professional manner; meet deadlines, manage competing priorities, and commit to meeting high standards; comply with firm policies and procedures; maintain confidences as required in a law firm environment.
Skills
- Strong communication and interpersonal skills required to interact with business professionals and timekeepers.
- Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs.
- Must have strong attention to detail.
- Ability to troubleshoot and resolve complex problems required.
- Must have proven analytical skills.
- Has the ability to work independently and is able to take direction well.
- Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team.
- Must exercise sound judgment and decision-making skills.
Benefits
We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).
Pay
The firm’s expected hiring range for this position is $112,879 - $179,481 per year depending on the candidate’s geographic market location.
Schedule
This position offers a hybrid work schedule (remote and in-office work).
We might also include Physical Demands and Work Environment but maybe not needed as separate sections; could be included under Requirements as a short p. But we have not included them. The instruction says preserve ALL substantive information; we must not omit Physical Demands and Work Environment. So we need to include them somewhere. Could add a section "Working Conditions" but not in the examples. However we could add a subsection under Requirements: "Working Conditions: Sedentary work: ... The individual selected for this position may have the opportunity for a hybrid work arrangement..." But we already have Schedule covering hybrid. Physical Demands: "Sedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international." We can add a paragraph under Requirements after Computer Skills maybe. Let's add a paragraph: "Physical Demands: Sedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role