Manager, channel enablement and certification

Key Responsibilities

• Design and run end-to-end partner enablement and certification programs across North America.
• Define clear certification paths by partner type, role, and solution area (sales, pre-sales, delivery, implementation).
• Maintain and evolve enablement programs in line with product releases, GTM priorities, and partner maturity.
• Develop and maintain structured training curricula, learning paths, and certification content in partnership with Product, Services, and Enablement teams.
• Ensure enablement materials are practical, current, and grounded in real-world partner use cases.
• Lead onboarding enablement for new partners and newly onboarded partner resources.
• Establish and manage standards for partner readiness and specialization tied to certification and delivery capability.
• Enable partners to engage confidently in customer opportunities through strong technical, functional, and commercial readiness.
• Identify capability gaps and address them through targeted enablement initiatives.
• Work closely with Channel leadership to align enablement priorities with partner strategy and ecosystem needs.
• Collaborate with Sales Enablement to ensure consistent messaging and positioning across internal and partner audiences.
• Partner with Services and Delivery teams to ensure certification reflects delivery expectations and quality standards.
• Track and report on enablement and certification metrics, including adoption, attainment, and partner readiness.
• Use performance data and feedback to continuously improve enablement effectiveness and partner experience.

Required Qualifications

• 6–10+ years of experience in partner enablement, channel enablement, training, or sales enablement within B2B SaaS or enterprise software.
• Hands-on experience building and managing partner training and certification programs.
• Strong cross-functional collaboration skills across Sales, Product, Services, and Channel teams.
• Excellent communication, program management, and execution skills.
• Travel as needed