Manager, Change Management

Key Responsibilities

• Own and execute end-to-end change plans for assigned workstreams, from discovery through post-go-live reinforcement.
• Assess go-live-specific change needs (scope, audience, timing, complexity) and tailor tactics accordingly.
• Develop and maintain integrated change plans aligned to program milestones, release calendars, and PMO governance.
• Partner with Solution Owners, Product Managers, Business Architecture, and Process teams to align change activities with true business impact and delivery timing.

Communications, Training & Enablement

• Create and maintain change deliverables such as QRGs, training materials, reinforcement assets, and manager toolkits.
• Design fit-for-purpose training aligned to future-state processes and system changes; coordinate delivery with Learning and SMEs.

Stakeholder, Readiness & Adoption Management

• Identify impacted stakeholders and manage alignment across parallel initiatives.
• Engage and activate Change Champions to support communications, feedback loops, and local adoption.
• Support leadership readiness, sponsor activation, and reinforcement planning.
• Conduct change impact and readiness assessments; identify and manage risks and resistance.
• Track and analyze adoption and readiness indicators (e.g., training completion, utilization signals, feedback).

Governance & Continuous Improvement

• Operate within the Change Management Playbook and governance standards.
• Participate in readiness checkpoints, release reviews, and retrospectives.
• Use data and feedback to continuously improve change approaches and assets.

Required Qualifications

• 5+ years of hands-on change management experience supporting complex, multi-workstream initiatives.
• Strong practitioner knowledge of change frameworks (e.g., ADKAR) with application in delivery.
• Proven experience developing communications, training, Quick Reference Guides (QRGs), FAQs, and leadership enablement tools.
• Experience supporting multiple releases or go-lives with overlapping timelines.

Preferred Qualifications

• Experience in healthcare, pharmacy benefit management (PBM), or other regulated industries.

Core Competencies

• Change Execution Excellence
• Stakeholder-Centered Delivery
• Clear Communication
• Operational Discipline
• Data-Informed Adaptation