Manager - Central Claims

Essential Responsibilities

• Manages team for consistency of claims handling in compliance with the policy terms and applicable laws.
• Maintains oversight of claims workload and pending cases for equitable distribution among representatives within the unit.
• Promotes company customer service philosophy and monitors its implementation.
• Maintains daily reserves on all claims within the unit.
• Provides expense information to the General Manager of Claims for budgeting purposes.
• Evaluates exposure and grants settlement authority within the manager's authority level on claims over the representative's authority.
• Reports regularly to the General Manager of Claims on staff files and litigation files, recommending reserve, settlement ranges, and requesting authority beyond his/her level.
• Communicates company policy, procedures, and answers questions regarding coverage, liability, exposure, and legal applications.
• Conducts annual performance evaluations and salary reviews.
• Reviews Insurance Department complaints to ensure compliance with company policy and applicable laws.
• Completes monthly reports to the General Manager of Claims, detailing volume, pending cases, productivity, training, personnel issues, and miscellaneous unit-related items.
• Ensures completion of audit functions as outlined by the General Manager and Vice President of Claims.
• Recommends staffing levels to handle assigned claims and provide excellent customer service to insureds, claimants, and agents.
• Conducts interviews for Claim Representative openings.
• Coordinates and assists in the training of new Claim Representatives to ensure consistent training topics.
• Provides ongoing training and seminars for representatives relevant to the related states and insurance topics within their unit.
• Promotes morale, team atmosphere, and company pride within the unit.
• Maintains regular and predictable attendance.

Qualifications

• College degree and/or equivalent work experience.
• Thorough knowledge of property and casualty insurance.
• Knowledgeable in all matters relating to property and casualty claims practices, policies, and procedures.

Benefits

Acuity offers a comprehensive benefits package, including:

• A generous 401(k) contribution
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off
• An Employee Assistance Program

For a full description of benefits and eligibility, candidates will receive information during the hiring process.