Central Warranty Manager

Role Summary

The Central Warranty Manager owns warranty recovery as a centralized function across all Moove markets. This role builds and runs the warranty operating system: claim identification, submission, adjudication follow-through, denial management, and recovery reporting across OEM, parts, and vendor warranty channels. The mandate is simple: capture every recoverable dollar, eliminate warranty leakage, and turn warranty data into a feedback loop that improves fleet reliability and lowers cost per mile.

Core Responsibilities

• Warranty Program Ownership

  • Build and own the end-to-end warranty recovery program: identification, claim creation, submission, tracking, payment reconciliation, and denial and appeal workflows.
  • Establish warranty policy and SOPs for all markets; define what is claimable, documentation standards, and submission timelines by OEM and vendor.
  • Centralize claim processing so depot teams focus on wrench time, not paperwork.

• Claims Execution & Recovery

  • Manage claim pipelines across OEM platform warranty, parts and component warranty (RMA), and vendor workmanship warranty (e.g., Service providers, tire vendors, body shops).
  • Drive claim approval rates through complete, defensible documentation: failure data, labor times, and parts traceability.
  • Run denial management: root-cause every denial, appeal where justified, and fix upstream documentation gaps.
  • Reconcile recovered dollars against finance ledgers; ensure credits and reimbursements land and are visible.

• Data, Systems & Reporting

  • Define warranty data requirements within maintenance systems (work orders, VMRS structure, parts consumption) so claims are generated from clean data, not reconstruction.
  • Partner with internal tooling teams to automate claim identification and submission workflows; eliminate manual tracking.
  • Publish a monthly warranty scorecard: recovery dollars, approval rate, cycle time, leakage, and denial root causes, by market, OEM, and vendor.

• Vendor & OEM Management

  • Own warranty terms in vendor and OEM relationships; push partners to contractual clarity on coverage, labor rates, and turnaround commitments.
  • Hold vendors accountable to warranty performance through QBRs and data; escalate systemic denial patterns.
  • Feed reliability and failure-mode insights to engineering, procurement, and fleet teams to prevent repeat failures and inform sourcing decisions.

• Leadership & Scale

  • Train market teams (service advisors, technicians, parts coordinators) on warranty capture standards and documentation discipline.
  • Build the staffing and process model to scale the central warranty function as the fleet and market count grow.

Qualifications

• Required

  • 5+ years in warranty administration, claims management, or service operations within automotive, fleet, dealership, or OEM environments.
  • Direct experience submitting and managing OEM warranty claims and supplier or vendor recovery programs.
  • Working knowledge of maintenance data structures (work orders, labor operations, parts records); VMRS familiarity strongly preferred.
  • Demonstrated ability to build process from scratch: SOPs, policy, training, and reporting.
  • Strong analytical skills; fluent in spreadsheets and operational reporting, and comfortable defining requirements for internal tools.

• Preferred

  • Experience in multi-site or centralized shared-services operations.
  • Exposure to EV or AV platforms, high-voltage systems, or emerging-technology fleets.
  • Experience with SAP, ServiceNow, or comparable ERP or ITSM systems.
  • Vendor contract negotiation or supplier quality background.

Competencies

• Execution Discipline

  Runs a claims pipeline like an operations system, with SLAs and zero backlog tolerance.

• Documentation Rigor

  Understands that recovery is won or lost on data quality.

• Cross-Functional Alignment

  Works seamlessly across depot operations, finance, procurement, and technology without friction.

• Commercial Assertiveness

  Pushes OEMs and vendors to honor obligations, professionally and persistently.

• Systems Thinking

  Buils repeatable operating models, not one-off fixes.

About the Team

Our team is analytical, fast-moving, and solutions-driven. We combine data, teamwork, and innovation to deliver world-class autonomous vehicle operations. If you're a hands-on leader who thrives in dynamic environments and are passionate about improving systems, people, and performance, you'll fit right in.