Manager Case Management

UNM Medical Group, Inc. · Albuquerque, NM · 1 wk ago

On-siteManagement$78k/yrFull-time

Minimum $77,940 - Midpoint $99,332. Salary is determined based on years of total relevant experience and is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.

About Truman Health Services

Join an interdisciplinary team that provides patient-centered medical care for HIV and gender-affirming primary care. We also provide consult services for Hep-C and PrEP and strive to ensure the highest standards in health care.

Be part of an organization that takes a comprehensive approach, addressing patients' medical, social, and mental health needs with a commitment to their overall well-being.

With locations in both Albuquerque and Roswell, NM, contribute to a dynamic, LGBTQIA+ affirming environment where you can make a real difference in the lives of New Mexicans.

Responsibilities

Establish case management standard operating procedures (SOP) to ensure all case management components (intake, assessment, medication adherence, documentation, referrals, patient assistance programs, etc.) are implemented according to program compliance requirements; ensure all SOPs are well documented, implemented according to protocol and understood by direct reports and external team members.
Evaluate effectiveness of the case management program; work with Program Operations Director and Manager, Clinical Quality Programs to identify areas for improvement and conduct quality improvement initiatives to ensure continual quality and compliance is met.
Develop documentation templates and enforce appropriate use in electronic health records.
Create and maintain database to inform case management reports and updates to Program Operations Director and Medical Director.
Recruit, hire, supervise, train, and evaluate a team to provide patient support services.
Work closely with the Program Operations Director to identify and solicit local, state, federal, and/or international funding sources for services and programs.
Assist with direct patient case management, as needed, when short-staffed or with highly complex cases.
Regularly conduct audits of direct reports’ work to ensure adherence to standard operating procedures, State and Federal grants as well as ensure quality case management.
Foster relationships with external community-based organizations to expand current community resource repository to address client needs.
Maintain current capacity of case manager panels, ensuring reassignment as needed to ensure proper coverage.
Perform miscellaneous job-related duties as assigned.

Requirements

Associates and/or Bachelor’s degree from an accredited institution and 5 years of experience working with patient populations that are HIV diagnosed, have chronic health illness, and/or are part of an underserved population(s). Education above the minimum requirements can be substituted on a year-for-year basis.
Possession of a valid unrestricted NM driver's license.

Verification of education and licensure (if applicable) will be required if selected for hire.

Benefits

Competitive salary along with a comprehensive benefits package.
Insurance coverage: medical, dental, vision, and life insurance.
Additional perks: tuition reimbursement, generous paid time off, license and certification reimbursement program for eligible employees, and a 403b retirement plan for eligible employees.

Why Join UNM Medical Group, Inc.?

Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. Modern Healthcare recognizes UNMMG in their Best Places to Work recognition for 2025. We’ve earned the Platinum Level Family Friendly Business Award® from Family Friendly New Mexico.