Manager Case Management

About the role

Do you want to join an organization that invests in you as a Case Manager? At HCA, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Responsibilities

• Manages the internal investigation of ethics or compliance related concerns reported or referred to the HCA Healthcare Ethics Line.
• Provides direct supervision of case coordinator or other support staff.
• Reviews initial intake report of concerns for sufficiency of information and determines appropriate methods for obtaining additional information, if needed, to develop an investigative plan or resolve the concerns.
• Conducts initial interview of the individual reporting a concern to determine the nature and scope of the investigation.
• Assigns cases to appropriate investigators or investigation group(s), including but not limited to Ethics and Compliance Officers, Human Resources, Legal, Information Protection & Security, Clinical Services Group, etc. and collaborate with assigned investigator(s) as needed to determine the next steps in the investigation and timeline for resolution.
• Prepares investigation instructions and plans and provides additional investigation guidance or direction to assigned investigator(s), as needed.
• Ensures investigations are completed timely and thoroughly and cures deficiencies, as needed.
• Documents investigation activity, outcomes and resolutions accurately and professionally in the case management system, including but not limited to correspondence and communications with individuals involved and any reports, records, documentation or other information received related to the investigation.
• Completes detailed reviews of cases upon completion of investigation, validating consistent, thorough, and detailed investigation outcomes.
• Summarizes case allegations, investigation outcomes and resolutions in a clear and concise.
• Prepares investigation reports, executive case summaries, closing memoranda, statistical reporting and analysis and other administrative documents related to the investigation and case management.
• Monitors the case management system to ensure investigations are completed timely and documented accurately, maintain the integrity of the data and identify risks or adverse trends.
• Recognizes, resolves and/or escalates deficiencies in the investigation, outcome, corrective action or any significant trends to the Assistant Vice President or Vice President timely.
• Conducts presentations, education and training for internal investigators and assists in development of policies and procedures for the Ethics Line operations, as needed.

Qualifications

• Bachelor’s degree required
• Master’s degree preferred
• 5+ years of experience in law, regulatory compliance, or internal investigations in matrix organization

Benefits

• Medical, Dental, Vision, Life Insurance and Flexible Spending
• Paid Time Off (PTO) and Personal Leave
• 401K (100% annual match - 3% to 9% of pay based on years of service)
• Academic Assistance and Reimbursements for Tuition and Student Loans
• Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
• Home, Auto, and Pet Insurance
• Employee Stock Purchase Program (ESPP)
• Short Term & Long Term Disability coverage
• Adoption Assistance
• Legal Benefits and lots more!