Manager Case Management

Portsmouth Regional Hospital - New Hampshire · Portsmouth, NH · 1 wk ago

On-siteHealthcareFull-time

Job Summary

The Market Manager of Case Management is responsible for supporting the Director of Case Management in managing the Case Management operations. This includes providing leadership for planning, management, implementation, integration and coordination of Case Management in support of facility goals dedicated to excellence, effective leadership, and financial stability. Supporting the delivery of the high quality, cost effective patient care through activities based on facility strategic goals and objectives.

Qualifications

EDUCATION REQUIRED: BSN or on track for obtaining BSN within 2 years of hire date OR an MSW
LICENSURE/CERTIFICATION: If RN: Current NH RN license required or appropriate compact licensure.

Essential Functions

Under the guidance of the Director, the Manager is to assist in the planning and coordination of Case Management activities, operational efficiency and effectiveness as well as major impacts on all other hospital areas.
Aid the Director in providing direction to the staff of the Case Management team and assist in reviewing and evaluating performance of the department staff.
Involvement in counseling and appropriate disciplinary actions of staff members as requested.
Aid department staff in meeting and adhering to all applicable federal, state, JCAHO, and local regulatory agency requirements and assist in the success of the department and facilities in any regulatory survey.
Make decisions in absence of the director to maintain acceptable operations based on strategic goals and policies.
Display ingenuity and foresight in determining the most appropriate solution in the absence of established guidelines.
Confer with other department leaders when necessary to resolve procedural difficulties, clarify department responsibilities, objectives and resolve identified problems.
Adhere to hospital/departmental attendance policy, work hours and maintenance of personal appearance as stated in facility policy.
Make suggestions on development of new system processes as needed to support new regulations, software installation, changing environment, and needs of team.
Work with the Case Management Director to monitor staff caseload, reorganizing department as needed to support patient population on each unit.
Approve staffing schedule ensuring appropriate coverage to support patient case management needs.
Maintain daily reports of observation patients.
Understand financial implications of Length of Stay requirements for organization and serve to improve efficiency while ensuring safe, appropriate discharge planning throughout the organization.
Collaboratively work with the Case Management team and effectively engage employees, maintaining positive teamwork relationships, and striving to improve employee engagement.
Develop, coordinate and monitor strategies for obtaining, organizing and allocating resources required for care transitions.
Assist team members in problem-solving complex patient situations.
Establish collaborative practice with nursing personnel, physicians, and health care professionals regarding the plan of care and identify variance in plan implementation.
Identify necessary resources or eliminate unnecessary resources needed to achieve quality patient outcomes as well as advocate for patients facing barriers to resources.
This includes identifying alternative options if needed resources are not accessible.
Manage referrals for post-acute services based on Federal and State regulations, client eligibility for service, the patient’s home care needs and the ability of the agency to safely provide the needed services.
Collaborate with healthcare team, develop treatment goals and plans interventions that assist the patient and family to resolve social and psychosocial concerns that may arise as a result of illness, engagement in high risk social behaviors, limited finances, and lack of family support and/or physical disabilities.
Collaborate with post-acute discharge providers in the development of transition plans.
Obtain physician involvement and agreement with plan.
Advocate for patient choice.
Provide leadership for multidisciplinary team efforts during interdisciplinary rounds (IDR’s).
Work collaboratively with peers to achieve department goals and daily work as evidenced by appropriate and timely communication which is respectful and clear.
Sensitive to workload of team, share responsibilities, fill in and offer help.
Serve as a preceptor for new hires, facilitate education and growth within the staff, and actively participate in coaching and evaluation of assigned team members.
Actively participate in conferences, committees and task forces as directed.
Demonstrate understanding of and adherence to HCA’s Code of Conduct.
Demonstrate behaviors that show understanding of HCA Mission and Values and CJW’s Cultural Beliefs.
Accept other assignments and duties as assigned.

Skills, Knowledge, and Abilities

Ability to remain calm, to think and act quickly and logically in a crisis situation.
Excellent verbal and written communication skills.
Good mathematical skills.
Requires team player, positive, can-do winning attitude.
Excels at multi-tasking and managing competing demands in a professional manner.

Benefits

Portsmouth Regional Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

At Portsmouth Regional Hospital, you're not just joining a hospital—you’re becoming part of a mission-driven team that’s redefining healthcare excellence across the Seacoast region. As a 240-bed acute care facility in Portsmouth, NH, we proudly serve communities throughout New Hampshire, Maine, and Massachusetts. We’re the only hospital in the area to be recognized as an ACS Verified Level II Trauma Center and a Comprehensive Stroke Center, and we offer a robust heart and vascular program—giving our team the opportunity to work at the forefront of life-saving care. As part of the HCA Healthcare family, you’ll be supported by one of the nation’s leading healthcare systems, with a strong presence in New Hampshire that includes four hospitals, three freestanding emergency rooms, and over 70 care sites. Here, nearly 5,000 colleagues—including 1,500 nurses and 1,000 affiliated physicians—collaborate to deliver exceptional care and innovation every day. Whether you're at Portsmouth, Catholic Medical Center in Manchester, Parkland Medical Center in Derry, Frisbie Memorial Hospital in Rochester, or one of our emergency facilities in Seabrook, Dover, or Plaistow, you’ll find a culture that values your expertise, supports your growth, and empowers you to make a real difference. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Nurses are essential to the delivery of healthcare and serve as its foundation. At HCA Healthcare, we are committed to equipping nurses with the tools and resources they need to deliver exceptional patient care, championing the profession, and supporting the advancement of nursing’s future."

Erica Rossitto, MBA/HCM, BSN, RN, NEA-BC Senior Vice President and Chief Nurse Executive HCA Healthcare

t Join a family that cares about every stage in your career! We are interviewing candidates for our Case Manager Registered Nurse opening. Apply today and a member of our Talent Acquisition team will reach out.