Manager, Case Management

About Our Client:The organization operates within the healthcare sector, supporting transplant centers and hospital partners through specialized case management services. It addresses the complexities involved in transplant patient care coordination by providing operational leadership and high-quality support to case management teams. The program plays a critical role in ensuring effective collaboration and service delivery across its network. About the Opportunity:The MANAGER, CASE MANAGEMENT leads and directs teams that provide essential case management support to transplant centers and hospital partners. This position ensures consistent, timely, and high-quality service by guiding team performance, managing escalations, and coaching staff. The role also involves partnering with cross-functional teams to translate operational needs into actionable improvements, directly impacting patient care coordination and service quality. Responsibilities:Provide day-to-day leadership and operational direction to case management teams supporting transplant centers and hospitals.Guide team performance to meet established standards and service expectations.Monitor service quality, customer experience, and manage escalations.Coach frontline staff to enhance skills and maintain consistent case management support.Collaborate cross-functionally on project development and provide status updates.Support team member growth through coaching, feedback, and career development.Conduct performance management including one-on-one discussions and documentation.Provide escalation and crisis management support, including after-hours coverage.Maintain standard operating procedures, quality assurance standards, and regulatory compliance.Track team productivity and performance against departmental goals.Manage and educate team members on protocol deviations and adverse events.Support transplant center and hospital partner relationships by monitoring service experience and resolving operational issues.Perform other duties as assigned. Requirements:Knowledge of case management processes and healthcare industry standards.Understanding of customer service principles in healthcare settings.Familiarity with data privacy and confidentiality for medical information.Proficiency in multiple software applications including Microsoft Office.Ability to lead, train, mentor, and coach high-performing teams.Skills in evaluating workflows and implementing service improvements.Experience managing change in a fast-paced environment.Capability to develop and maintain business relationships internally and externally.Bachelor’s degree in a health-related field or equivalent experience.3-5 years of leadership experience, with at least 3 years leading teams in donor centers, hospitals, blood centers, or clinical settings.Experience in organizational operational management and business process development.Preferred: Previous formal experience supervising or coaching team members. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Benefits & Perks:Medical, dental, and vision insurance.Life and disability insurance.Accident, critical illness, and hospital insurance.Well-being and legal benefits.Retirement plans.Paid time off, holidays, and leave.Incentive plans. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.