Manager, Case Management

About the role

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Responsibilities

• Assist the Director of Case Management in the implementation of the case management program at the local level.
• Coordinate the use of systems and processes for care/utilization management at the hospital level.
• Assist the Director in managing the department’s activities related to discharge planning and clinical quality improvement.
• Coordinate day‑to‑day departmental operations and the use of hospital resources appropriately and effectively.
• Participate in the collection, analysis and reporting of financial and quality data related to utilization management, quality improvement and performance improvement.
• Assist in supervising and managing all aspects of the local level program.
• Support growth and development of the case management program consistent with enterprise wide philosophy and in response to the dynamic nature of the health care environment through benchmarking for best practices, networking, quality management, and other activities as needed.
• Responsible for coordinating day to day operations of the program at the unit level.
• Assist in identifying and achieving optimal targeted financial outcomes via the inpatient case management process.
• Participate in departmental personnel functions (hiring, firing, etc.) in conjunction with the Director of Case Management.
• Provide input to annual and interim performance appraisal reviews for the professional and non‑professional staff in department.
• Act as liaison to facilitate communication and collaboration between all care partners (physicians, hospitalists, community care managers,