Manager, Care Management Support

About the role

The Manager, Care Management Support contributes to the administration of care management. They provide non-clinical support to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with appropriate resources.

Responsibilities

• Works within specific guidelines and procedures
• Solves moderately complex problems using advanced technical knowledge
• Determines approach, resources, schedules, and goals for assignments
• Collaborates cross-departmentally and conducts briefings and area meetings
• Maintains frequent contact with other managers across the department

Requirements

• Resides in Illinois
• Bachelor's Degree
• 3+ years of technical experience with Microsoft, Word, Excel, Outlook
• 3+ years of management experience
• Excellent organizational and communication skills
• Passionate about contributing to an organization focused on continuous improvement of consumer experiences
• Proficiency in analyzing and interpreting data trends
• Exceptional communication and interpersonal skills
• Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills

Preferred Qualifications

• Master’s degree in business or a related field
• Previous experience working in a managed care field
• 5+ years of previous management/supervisor level experience
• Knowledge of community health and social service agencies and additional community resources

Benefits

Includes medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and other opportunities.

Pay

$78,400 - $107,800 per year

Schedule

Hybrid Office – Primarily operates from the company office with occasional work from home to support focus work and work/life balance needs. Typically, Monday-Friday 8:00 AM - 5:00 PM with rotating on-call/oversight during weekends and holidays.

Work Location and Travel

Hybrid Office – This is a hybrid office position where employees primarily operate from the company office with occasional work from home to support focus work and work/life balance needs. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Occasional travel to Humana's offices for training or meetings may be required.

Additional Information

Direct Reports: Up to 15 Associates. Interview Format: As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews. Social Security Task Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours: 40