Manager, Care Management Support
About the role
The Manager, Care Management Support contributes to the administration of care management. They provide non-clinical support to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with appropriate resources.
Responsibilities
- Works within specific guidelines and procedures
- Solves moderately complex problems using advanced technical knowledge
- Determines approach, resources, schedules, and goals for assignments
- Conducts briefings and area meetings
- Maintains frequent contact with other managers across the department
Requirements
- Resides in Illinois
- Bachelor's Degree
- 3+ years of technical experience with Microsoft, Word, Excel, Outlook
- 3+ years of management experience
- Excellent organizational and communication skills
- Passionate about contributing to an organization focused on continuous improvement of consumer experiences
- Proficiency in analyzing and interpreting data trends
- Exceptional communication and interpersonal skills
- Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills
Qualifications
- Master’s degree in business or a related field (preferred)
- Previous experience working in a managed care field (preferred)
- 5+ years of previous management/supervisor level experience (preferred)
- Knowledge of community health and social service agencies and additional community resources (preferred)
Skills
- Advanced technical knowledge
- Excellent organizational and communication skills
- Ability to analyze and interpret data trends
- Passion for improving consumer experiences
- Proficiency in electronic medical records
- Strong problem-solving and critical thinking skills
Benefits
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Many other opportunities
Pay Range
$78,400 - $107,800 per year
Schedule
Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed)
Work Location and Travel
Hybrid Office – This is a hybrid office position where employees primarily operate from the company office with occasional work from home to support focus work and work/life balance needs.
Additional Information
Direct Reports: Up to 15 Associates
Hours: Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed) with rotating on-call/oversight during weekends and holidays.
Work From Home Requirements: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Social Security Task Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file.
Interview Format: As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.
Scheduled Weekly Hours: 40