Manager, Care Management Support
About the role
The Manager, Care Management Support contributes to the administration of care management. They provide non-clinical support to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with appropriate resources.
Responsibilities
- Works within specific guidelines and procedures
- Solves moderately complex problems using advanced technical knowledge
- Determines approach, resources, schedules, and goals for assignments
- Conducts briefings and area meetings
- Maintains frequent contact with other managers across the department
Requirements
- Resides in Illinois
- Bachelor's Degree
- 3+ years of technical experience with Microsoft, Word, Excel, Outlook
- 3+ years of management experience
- Excellent organizational and communication skills
- Passionate about contributing to an organization focused on continuous improvement of consumer experiences
- Proficiency in analyzing and interpreting data trends
- Exceptional communication and interpersonal skills
- Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills
Qualifications
- Master’s degree in business or a related field (preferred)
- Previous experience working in a managed care field (preferred)
- 5+ years of previous management/supervisor level experience (preferred)
- Knowledge of community health and social service agencies and additional community resources (preferred)
Skills
- Advanced technical knowledge
- Excellent organizational and communication skills
- Ability to analyze and interpret data trends
- Passion for improving consumer experiences
- Proficiency in electronic information applications/software programs
- Proven critical thinking, problem-solving, and analytical skills
Benefits
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Many other opportunities
Pay Range
$78,400 - $107,800 per year
Schedule
Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed); rotating on-call/oversight during weekends and holidays.
Work Location and Travel
Hybrid Office – Primarily operates from the company office with occasional work from home to support focus work and work/life balance needs.
Additional Information
Direct Reports: Up to 15 Associates
Interview Format
As part of the hiring process, applicants will participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. The interview will take approximately 10-15 minutes.
Social Security Task Alert
Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. A link to add the information into the application at Humana’s secure website will be sent via email.
Travel
Occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40