Manager, Care Management Support

About the role

The Manager, Care Management Support contributes to the administration of care management. They provide non-clinical support to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with appropriate resources.

Responsibilities

• Works within specific guidelines and procedures
• Solves moderately complex problems using advanced technical knowledge
• Determines approach, resources, schedules, and goals for assignments
• Conducts briefings and area meetings
• Maintains frequent contact with other managers across the department

Requirements

• Resides in Illinois
• Bachelor's Degree
• 3+ years of technical experience with Microsoft, Word, Excel, Outlook
• 3+ years of management experience
• Excellent organizational and communication skills
• Passionate about contributing to an organization focused on improving consumer experiences
• Proficiency in analyzing and interpreting data trends
• Exceptional communication and interpersonal skills
• Proven ability in critical thinking, organization, written and verbal communication, problem-solving, and analytical skills

Qualifications

• Master’s degree in business or a related field (preferred)
• Previous experience working in a managed care field (preferred)
• 5+ years of previous management/supervisor level experience (preferred)
• Knowledge of community health and social service agencies and additional community resources (preferred)

Skills

• Advanced technical knowledge in Microsoft, Word, Excel, Outlook
• Strong organizational and communication skills
• Ability to analyze and interpret data trends
• Passion for improving consumer experiences
• Excellent interpersonal and communication skills
• Proven ability in critical thinking, problem-solving, and analytical skills

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Pay and Schedule

• Pay Range: $78,400 - $107,800 per year
• Hours: Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed)
• Schedule: Hybrid Office – This is a hybrid office position where employees primarily operate from the company office with occasional work from home to support focus work and work/life balance needs.

Benefits

• Additional benefits include:
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Work Location and Travel

• Hybrid Office – Primarily operates from the company office with occasional work from home to support focus work and work/life balance needs.
• Occasional travel to Humana's offices for training or meetings may be required.

Additional Information

• Direct Reports: Up to 15 Associates
• Work Location: Hybrid Office – Primarily operates from the company office with occasional work from home to support focus work and work/life balance needs.
• Work From Home Requirements: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Home or Hybrid Home/Office associates will receive telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.