Manager, Care Management Support

About the role

The Manager, Care Management Support contributes to the administration of care management. They provide non-clinical support to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with appropriate resources.

Responsibilities

• Works within specific guidelines and procedures.
• Solves moderately complex problems using advanced technical knowledge.
• Determines approach, resources, schedules, and goals for assignments.
• Collaborates cross-departmentally and conducts briefings and area meetings.
• Maintains frequent contact with other managers across the department.

Requirements

• Resides in Illinois.
• Bachelor's Degree.
• 3+ years of technical experience with Microsoft, Word, Excel, Outlook.
• 3+ years of management experience.
• Excellent organizational and communication skills.
• Passion for contributing to an organization focused on improving consumer experiences.
• Proficiency in analyzing and interpreting data trends.
• Exceptional communication and interpersonal skills.
• Proven ability in critical thinking, organization, written and verbal communication, problem-solving, and analytical skills.

Preferred Qualifications

• Master’s degree in business or a related field.
• Previous experience working in a managed care field.
• 5+ years of previous management/supervisor level experience.
• Knowledge of community health and social service agencies and additional community resources.

Benefits

Direct reports: Up to 15 Associates.

Hours: Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed).

Work Location and Travel: Hybrid Office – Primarily operates from the company office with occasional work from home to support focus work and work/life balance needs.

Additional Information: Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format: Participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. Social Security Task Alert: Applicants being considered for an interview will be asked to provide a social security number, if it is not already on file.

Social Security Task Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Travel: Occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: $78,400 - $107,800 per year

This job is eligible for a bonus incentive plan.

Description Of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us: About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.