Manager, Care Management Support

About the role

The Manager, Care Management Support contributes to the administration of care management. They provide non-clinical support to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with resources appropriate for the care and wellbeing of members.

Responsibilities

• Works within specific guidelines and procedures
• Solves moderately complex problems using advanced technical knowledge
• Determines approach, resources, schedules, and goals for assignments
• Conducts briefings and area meetings
• Maintains frequent contact with other managers across the department

Requirements

• Resides in Illinois
• Bachelor's Degree
• 3 or more years of technical experience with Microsoft, Word, Excel, Outlook
• 3 or more years of management experience
• Excellent organizational and communication skills
• Passionate about contributing to an organization focused on continuously improving consumer experiences
• Proficiency in analyzing and interpreting data trends
• Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders
• Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills

Preferred Qualifications

• Master’s degree in business or a related field
• Previous experience working in a managed care field
• 5 or more years of previous management/supervisor level experience
• Knowledge of community health and social service agencies and additional community resources

Benefits

Includes medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

Pay

$78,400 - $107,800 per year

Schedule

Hybrid Office – Primarily operates from the company office with occasional work from home to support focus work and work/life balance needs. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Additional Information

Direct Reports: Up to 15 Associates
Hours: Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed)
Work Location and Travel: Hybrid Office – This is a hybrid office position where employees primarily operate from the company office with occasional work from home to support focus work and work/life balance needs.
Work From Home Requirements: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership.
Interview Format: As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.