Manager Card Business Analytics

Position Summary

The Manager, Card Business Analytics (Loss Prevention Strategy) plays a pivotal role in shaping and executing post charge-off Recovery strategies aimed at maximizing return on investment through Agency, Legal, DSC and Debt Sale channels. This position serves as a strategic partner across the company, applying advanced analytics to evaluate the effectiveness of current loss mitigation initiatives and drive innovation in recovery strategy. This role requires strong collaboration with cross-functional teams, particularly operations, to align Recovery initiatives with broader business objectives. Additionally, the Manager is also responsible for overseeing compliance with audit and regulatory standards, while documenting and improving key processes and performance metrics within the Recovery function.

Essential Functions

• Oversees the application of advanced quantitative and statistical techniques to evaluate the effectiveness of current strategies, identify opportunities for improvement and support implementation of new initiatives that drive recovery performance and operational efficiency.
• Serves as the strategic liaison between Strategy, Operations, IT and other key stakeholders.
• Led initiatives to design, enhance, and optimize programs, ensuring alignment with business goals and customer treatment strategies.
• Leads the execution of key operational priorities, including: Overseeing four primary Recovery streams – Agency, Legal, DSC and Debt Sales; and developing, maintaining, and analyzing reporting to evaluate program improvement.
• Ensures leadership has visibility into trends, gaps, and opportunities to inform decisions.
• Maintains detailed and accurate documentation of Collection/Recovery processes and procedures consistent with an audited environment, responsible for overseeing functional compliance with Bank policies, audit controls, and regulatory requirements.
• Understands and documents the current state of the business, including key metrics, workflows, and systems, with a focus on transparency, performance optimization, and cross-functional alignment.

Education And Experience

• Bachelor’s degree in quantitative discipline such as, Math, Computer Science, Physics, Economics, Statistics, Business Intelligence, or Financial Engineering is required.
• Master’s or advanced degree is preferred.
• Five (5) years or more of risk analytics, statistics or equivalent experience in Credit Card Industry or Consumer Finance is required.

Summary Of Qualifications

• Requires a firm background and experience in analytical construct and ability to drive business value through data driven strategy & execution.
• Strong data programming skills with SQL/SAS, as demonstrated by two or more years of experience.
• Ability to drive projects across various stakeholders in multiple lines of business.
• Ability to synthesize insights across different sources into a comprehensive and holistic strategy.
• Self-motivated and organized; strong collaboration and teamwork skills; and a problem-solver oriented toward achieving results.
• Ability to work across multiple stakeholders and effectively prioritize tasks.
• Excellent problem solving, attention to detail and the ability to work independently.

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package - Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

Company Information

• We are proud to be an equal opportunity employer.
• All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.
• We do not tolerate discrimination, harassment, or retaliation.
• Employment decisions are based solely on qualifications, merit, and business needs.